Access denied error in client portal after clicking on 'new request' V2014
Symptoms
In the client portal, after clicking 'create request' an error message pops up.
Error/warning messages
Access denied.
Doing a HTML trace and enabling a notification for every script error does not reveal any further error message.
Reason
Changepoint had been upgraded and is now accessed through a new URL. At the same time, the old URL keeps to be mapped to the new installation.
The error occurs when the client portal is accessed through the old URL. At some point, data is also requested through the new URL and then the browser suspects a XSS (cross site scripting) security issue and aborts with an 'access denied' error.
Resolution
When logging into the client portal, access it through the new URL.
Additional Notes
The same issue might occur in other places in Changepoint, not only in the client portal.