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Error message : "Unable to get property 'rows' of undefined or null on the reference” received on the scheduled Report Designer reports.

SYMPTOMS:

We have scheduled several reports to send the result via email. However they never get generated. They work fine if we run them manually.

ERROR/WARNING MESSAGES:

-There is an error in the event log file referenced to System.Exception: Tbl:DataBind>Timeout expired. We have increased several timeout settings including the prerender and report scheduler timeouts but that did not help.

-From UI Report Scheduling section, if we click on Actions >> View report, the following error appears:

Unable to get property 'rows' of undefined or null reference

 


REASON:

The data value on ReportPrerenderService.exe in the Registry was not set to a proper value.

RESOLUTION:

1.     Stop the prerender service
2.     Go to regedit

3. Depend on the windows version, follow the path below to locate the ReportPrerenderService.exe
-  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
or
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION

4. Right click and modify the ReportPrerenderService.exe. set the Value data to 9999 and select the Base: Decimal.
5. Click on OK.
6. Restart the prerender service.