Error message : "Unable to get property 'rows' of undefined or null on the reference” received on the scheduled Report Designer reports.
SYMPTOMS:
We have scheduled several reports to send the result via email. However they never get generated. They work fine if we run them manually.
ERROR/WARNING MESSAGES:
-There is an error in the event log file referenced to System.Exception: Tbl:DataBind>Timeout expired. We have increased several timeout settings including the prerender and report scheduler timeouts but that did not help.
-From UI Report Scheduling section, if we click on Actions >> View report, the following error appears:
Unable to get property 'rows' of undefined or null reference
REASON:
The data value on ReportPrerenderService.exe in the Registry was not set to a proper value.
RESOLUTION:
1. Stop the prerender service
2. Go to regedit
3. Depend on the windows version, follow the path below to locate the ReportPrerenderService.exe
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
or
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
4. Right click and modify the ReportPrerenderService.exe. set the Value data to 9999 and select the Base: Decimal.
5. Click on OK.
6. Restart the prerender service.