Skip to main content
Planview Customer Success Center

IBM Cognos Mobile 'APN' Apple Push Notification Certificate expired (2017 SP1)

Symptoms

The following email is being received:

Warning: Your APN certificate has expired.

The following message to <mobile.administrator@cognos.ibm.com> was undeliverable.
The reason for the problem:
5.1.2 - Bad destination host 'DNS Hard Error looking up cognos.ibm.com (A): domain has no A record'


Reason

The IBM Cognos Mobile Apple push notifications certificate expired.

Resolution

To continue using Apple push notifications with Cognos Mobile application, the certificate must be updated before it expires. Follow the instructions outlined in the URL to resolve the error:

https://www-01.ibm.com/support/docview.wss?uid=swg24034258