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Planview Customer Success Center

Cognos Email notifications - Modifying the 'from' email

*QUESTION:
What are the methods to modify 'from' email address from Cognos email notification?

*ANSWER:
There are two ways to adjust the following.
1. Cognos report creator is the default 'from' email address. If report creator account email is changed, the 'from' email will also change according to it.
2. Configuring default email address for all Cognos reports. To do this, please follow the steps below.

Set the variable 'alwaysUseDefaultSender' to 'true' for the Delivery Service.This will use the email address specified in Cognos Configuration - Notification.
Steps:
1. Within Cognos Administration go to the configuration tab.
2. Navigate to the Dispatchers and Services tab on the left.
3. Click on a dispatcher to open up the services list
4. For the Delivery service or Job service, click the Set properties icon.
5. Click the Settings tab.
6. Click Edit on the Advanced settings.
7. Add an advanced setting named alwaysUseDefaultSender and set the value to true
8. Restart the Cognos service.