QUESTION:
What is the issue when Role for View Engagements and Access to Workgroups has been granted to use "Time and Expenses by Customer" Report? Engagement and Project section display "--- No items found ---".


ANSWER:
Billing Office access needs to be granted in order to utilize the following report, "Time and Expenses by Customer". To grant Billing Office access, please follow the steps below.

1. Login with User Setup Admin access
2. Click [Administration]
3. Click [User Setup]
4. Search and Open user
5. Expand [Security Access]
6. Grant Billing Office accesses accordingly to user's report needs