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Planview Customer Success Center

Creating Organization Roles

You create roles for your organization in Admin/Organization/Roles. When you create a role, you give it a default billable rate and optionally a default internal rate. The rates you set are used when project owners estimate labor costs.

The roles created here are used when configuring resources. All resources are required to have a primary role. Secondary roles are optional (see Assigning or Changing Organization Roles), and are drawn from the list of roles created here.

To create an Organization role

1.      Navigate to Admin/Organization/Roles.

3.      In the Roles list, click New.

4.      Fill out the Create A New Role dialog as described below:




(Required) The name of the role. This name will appear in the list of Primary Roles when you create a resource.


Additional information about the role.

Average Billable Rate

(Required) The base hourly rate you normally charge a client for that role's time against a Project. This rate serves as a default value when you assign roles to Projects. You can override this rate per project on the project's Billing Rates section.


Role Group

The group the role belongs to.

Internal Rate

The average hourly rate a role costs your organization (average salary + overhead cost per Role Resource). This rate serves as a default value when you assign roles to Projects.

Designated Staffer

(Managed Staffing, when configured to use designated staffer) Designated staffer for the role. Pick from a list of resources with Can Staff permissions. For example, when a request is submitted for a resource with Org Role of DBA, the Designated DBA Staffer will be the default in the Route To list; the DBA Designated Staffer can see their queue of DBA staffing requests in the Resource Staffing screen. This field is relevant only if the staffing and/or routing options Org/Routing page are configured to use the designated staffer as the default. See Configuring Staffing Routing Alerts and 

5.      Click Save.