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Planview Customer Success Center

Creating a Request Using the API

This sample applies to the "new" requests, not legacy.

3 required fields: Category ID, Request Title, Requester ID

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://services" xmlns:xsd="http://objects.services/xsd">
   <soapenv:Header/>
   <soapenv:Body>
      <ser:insertEntity>
         <!--Optional:-->
         <ser:sessionId>60bdaec9-46c7-40b1-9cdc-c76029d37f6c</ser:sessionId>
         <!--Optional:-->
         <ser:entityTypeId>307</ser:entityTypeId>
         <!--Zero or more repetitions:-->
         <ser:valuePairs>
            <!--Optional:-->
            <xsd:elementValue>1975862474</xsd:elementValue>
            <!--Optional:-->
            <xsd:id>30707</xsd:id> <!--Category Id -->
         </ser:valuePairs>
         <ser:valuePairs>
            <!--Optional:-->
            <xsd:elementValue>Example Insert Title</xsd:elementValue>
            <!--Optional:-->
            <xsd:id>30702</xsd:id> <!--Title -->
         </ser:valuePairs>
         <ser:valuePairs>
            <!--Optional:-->
            <xsd:elementValue>8826911</xsd:elementValue>
            <!--Optional:-->
            <xsd:id>30706</xsd:id> <!--Requestor Id -->
         </ser:valuePairs>
      </ser:insertEntity>
   </soapenv:Body>
</soapenv:Envelope>