Ensuring that IdeaPlace can send email on behalf of your email domain - SPF Records
Introduction
You can set up an SPF (Sender Policy Framework) record to verify that IdeaPlace can send outgoing email on behalf of your email domain. IdeaPlace's email relay service is Mandrill.
How it Works
Here are the details Mandrill requires for us to use your domain as a valid sending domain for IdeaPlace:
https://mandrill.zendesk.com/hc/en-us/articles/205582267
Once you've set up the SPF and DKIM DNS records, let IdeaPlace know. We'll verify them, then generate a verification link that will be emailed to a valid email address in the sending domain you're asking to use.
You will send that link back to IdeaPlace Support to use to validate the domain while logged into our Mandrill console.
DKIM
DKIM is a DNS-based email authentication mechanism that helps Mandrill more effectively send mail on your behalf by allowing receivers to verify that we have permission to send your email. To enable DKIM, create a TXT record for mandrill._domainkey.yourdomain.com (just replace yourdomain.com with the domain you're setting up) with the following value:v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB;
Some DNS providers require that semicolons be escaped. If your provider requires escaping, use this value instead:v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB\;
SPF
SPF is another DNS-based email authentication mechanism. If you don't yet have an SPF record, you'll want to add one for your domain. At a minimum, the value should be the following if you're only sending mail through Mandrill for that domain:v=spf1 include:spf.mandrillapp.com ?all
If you already have a TXT record with SPF information, you'll need to add Mandrill's servers to that record by adding include:spf.mandrillapp.com in the record (before the last operator, which is usually ?all, ~all, or -all).
WARNING
Please notify Planview support via a ticket if your company is changing their email domain or you will lose instance access for all users.