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Planview Customer Success Center

IdeaPlace Support

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Support Hours

Planview Customer Support Operations has a 24/5 standard model across regions. You can submit and track support requests via the Planview Customer Community.

Submit a Request for Support

To contact a support consultant, please submit a case via the Support Portal. Use the Submit a Request link at the top of the site.

Please take a look at the Planview Customer Community Guide, for information on the Service Cloud Community, Case Submission Process, as well as Dashboards and Reporting.

Site Down?

If you're experiencing an outage, please log a case via the support portal. If you have not received a call back in 30 minutes, please call us at (512) 346-8460.