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  • https://success.planview.com/Planview_IdeaPlace/Technical_Information/04_Maintenance_and_Upgrades/10_Spigit_Support
    You can submit and track support requests via the Planview Customer Community. To contact a support consultant, please submit a case via the Support Portal. Use the Submit a Request link at the top of...You can submit and track support requests via the Planview Customer Community. To contact a support consultant, please submit a case via the Support Portal. Use the Submit a Request link at the top of the site. Please take a look at the Planview Customer Community Guide, for information on the Service Cloud Community, Case Submission Process, as well as Dashboards and Reporting. If you're experiencing an outage, please log a case via the support portal.
  • https://success.planview.com/Planview_IdeaPlace/Technical_Information/04_Maintenance_and_Upgrades/Customer_Support_and_Prioritization_Process
    Issues that are assigned to a sprint are done so by balancing the priority of the issue from the support team, the resource capacity in the sprint and the level of impact that the issue has. This will...Issues that are assigned to a sprint are done so by balancing the priority of the issue from the support team, the resource capacity in the sprint and the level of impact that the issue has. This will continue and it is a journey that we are on together, but our data suggests that the implementation of automated testing and the targeting of manual testing is improving our overall quality.