Planview Customer Support has a 24/7 model across regions. To contact a support consultant, please submit a case via the Support Portal, or reach out via Chat during the specified hours below.
Chat-based support is provided for “quick hit” questions around functionality or best practices. Look for the LiveChat icon in the bottom right corner between 7AM and 1PM CST.
Submit a Request for Support
Submit and track support requests through the Submit a request link at the top of our support site.
If you're experiencing an outage, please log a case via the support portal. If you have not received a call back in 30 minutes please call us at (512) 346-8460.