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Planview Customer Success Center

Create Custom KPIs for the Account

Workspace administrators report their project status to portfolios using a set of Key performance indicators (KPIs) that can be tailored to the need of the organization.

Portfolio administrators can then select which of the available KPIs they want to use in their respective portfolios.

There are a number of standard KPIs available from the start. Portfolio owners and the account administrator can select specific KPIs  to be included, and deactivate others that should not be included. New KPIs can be created to meet their needs.

Video: Manage project portfolios

Create New KPIs

To create new KPIs:

Create New KPIs 1.png

  1. Click the tool selector Tool selector.png in the top navigation bar, and select Portfolios.

    Create New KPIs 2.png

  2. Click the Manage KPIs tab.

    Create New KPIs 3.png

  3. In the Add new KPI field, type the name of the new KPI. Be sure the KPI name is as clear as possible to insure others running the report understands what information is included.
  4. Select the type of KPI in the available list.
    • Date. Select a date.
    • Monetary. State an amount of a given currency. Currency can be set on the KPI and applies to all projects reporting on that KPI. Alternatively, you can define a designated currency for each project workspace – then make sure the Use project currency option is selected.
    • Numeric. State a numeric value.
    • Status. Select an alert-level. When reporting, the severity of the deviation is indicated by a color Status green (green), Status amber (amber), Status red (red), or Status gray (gray). You can add an explanatory text message, if you like. 
    • Select. Select a value from the available list of pre-defined options. Add the options and the order you want those options to appear. Values can be deactivated so they no longer appear in the list when reporting. To deactivate a value, uncheck the box before the name.
    • Text field. Provide details in a written report.

    Create New KPIs 4.png

  5. Specify further details for the KPI:
    • Add a description for the KPI. Once the KPI has been added to a portfolio, the description will be available to those who update the project status in the workspaces.
    • Select the desired category:  Budget and EconomyDeviations, General, or Progress.

It is not possible to change the name of standard KPIs since they have different names in different languages.

Filter KPIs

The list of KPIs can be filtered by status, type, or category. Use the filters in the panel to the left. Click the filter icon filter-btn.png in the toolbar to display the available filter options.

Activate/Deactivate KPIs for the Account

When you deactivate a KPI, it will not be visible in any portfolio and will not be displayed in the Status tab of connected project workspaces. All historical data is saved and will be displayed if the KPI is reactivated.

To deactivate a KPI:

  1. Click the tool selector Tool selector.png in the top navigation bar, and select Portfolios.
  2. Click the Manage KPIs tab.
  3. Select the KPI you want to activate/deactivate.
  4. In the detail pane that appears, turn off the Active setting by clicking the green checkbox to deactivate the KPI. Alternatively, click the empty or white checkbox to activate it.

Delete KPIs

KPIs that have not been included in previous reports can be removed from the account.

To delete a KPI:

  1. Select the KPI you want to delete.
  2. In the detail pane that appears, click the Three dots more menu.png menu and select Delete.
  3. Click Delete again to confirm.

 The Delete option will be disabled for the KPIs that have been included in previous reports in one or more workspaces.


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