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Planview Customer Success Center

Manage Your User Account and Settings

My Profile

Add information about yourself so that other members involved in the same workspaces know who you are and can contact you. Remember to add your picture! Seeing each other’s faces help establish connections and facilitates finding a member's contact information making communicating with one another easier. This is especially important if you are a member of a distributed team and haven’t met teams members located in another location.

Each individual member must update their own personal details. The workspace administrator does not have access to anyone's personal preferences.

To change your details:

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  1. Click your avatar/initials in the right corner of the top navigation bar. 
  2. Select Settings.
  3. Click My profile.
  4. Click Upload image to upload your picture. At the top of the page, your initials are displayed in a colored box. Your initials will become your "profile picture" throughout Projectplace if you do not upload a picture of yourself.
  5. Add your contact information such as your address, organization, and other details.
  6. Click Save

User Account

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Click the User account tab in the white or second navigation bar. You will find information about email addresses and may choose additional settings to personalize your Projectplace experience. You can also terminate your user account in the User account tab.

Email Addresses

When you register, a Projectplace user account is created. Your user account allows you to be a member of one or several workspaces. Your email address identifies you in the system.

If you use more than one email address, add all of your email addresses preventing a second Projectplace account from being created if someone invites you to workspaces using one of your other email addresses.

To add email address:

  1. Click your avatar/initials in the right corner of the top navigation bar.  
  2. Select Settings.
  3. Click User account.
  4. Enter your email address in the field Add another email address and click the plus icon.
  5. Click Save

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Add an email address to your account

To change your email address:

  1. Add the new email address following the instructions above. 
  2. In the list of email addresses, select the new one as your primary email address. 
  3. Hover over the old email address and click the red x that appears, and then click Remove to delete the old email address. 
  4. Click Save

Before you can log in to Projectplace with a recently added email address, as a security measure you must verify the new address. Click the link in the email you receive to validate your new email address.

Change the Interface Language

You can change the interface language to Danish, Dutch, English, French, German, Norwegian, Spanish, or Swedish.

To change the language to your preferred language: 

  1. Click your avatar/initials in the right corner of the top navigation bar. 
  2. Select Settings.
  3. Click User account.
  4. Select your preferred language in the Change language dropdown. 
  5. Click Save. The page is reloaded and the language immediately changes.

Date and Time Formats

By default, date and time formats are decided by your language setting. You may select an option to list dates and time in the U.S. format.

Display Names

If you want the last name of other workspace members to be displayed before the first name, select the Last name, first name option.

Terminate Your User Account

If you no longer want to use Projectplace you can delete your user account. You will be removed from any workspace you are a member of.

You must delete all workspaces and templates you have created, or transfer the ownership of these to someone else, before you can terminate your account.

How do I change head administrator?
How do I change owner of a template?

To delete your user account:

  1. Click your avatar/initials in the right corner of the top navigation bar.  
  2. Select Settings.
  3. Click User account.
  4. Click Terminate account.


Configure security aspects of your user account such as your password, and two-step verification.

You may have to login as a security measure to access the different options described below.  

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Change Your Password

You can change your password at any time.

  1. Click your avatar/initials in the right corner of the top navigation bar.
  2. Select Settings.
  3. Click Security.
  4. Enter your new password twice and click Save.

You may have to login again as a security measure.

Set Up Two-Step Verification

It's easier than you think for someone to steal your password. Any of these common actions could put you at risk of having your password stolen:

  • Using the same password on more than one site.
  • Downloading software from the Internet.
  • Clicking links in email messages.

Two-step verification can help reduce the chances of a security breach if or when your password is used by someone other than you.

To set up two-step verification:

You may have to login again as a security measure.

  1. Click your avatar/initials in the right corner of the top navigation bar.
  2. Select Settings.
  3. Click Security
  4. Click the link Enable two-step verification (Once it has been activated, there is a link to Disable two-step verification instead.)
  5. Choose the method to use for getting the two-step verification security code.
    • If you choose the Use mobile phone SMS method, Projectplace will send a text message with the code to the mobile phone number that you have registered on your user account.
    • If you choose the Use an OTP app method, you will get the code from a one-time password (OTP) generator app that you choose to associate with your Projectplace user account.
  6. If you selected the Use an OTP app method, you need to scan the barcode displayed with the OTP generator app to associate it with your account.

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When two-step verification is activated, you will need an app password to use Projectplace for iOS and the Projectplace for Windows or Mac Documents apps. Don't worry, you will only have to follow this procedure once for each device or app. No app password is needed for Projectplace for Android.

Log In Using Two-Step Verification

There will be an additional step when you log in to Projectplace using two-step verification.

To log in using two-step verification: 

  1. Enter your username and password. 
  2. Wait for a security code to be sent to your mobile phone as a text message or generate the security code in your OTP app.
  3. Enter the security code and login.

If you mark the checkbox Keep me logged in you will only have to go through the two-step verification process once your session expires.

App Passwords

If you have enabled two-step verification, or if you use single sign-on, you will have to create a special app password to be able to use Projectplace for iOS, and the Document apps Projectplace for Windows or Mac. No app password is needed for Projectplace for Android.

To create an app password: 

You may have to login again as a security measure.

  1. Log into Projectplace using your web browser.
  2. Click your avatar/initials in the right corner of the top navigation bar. 
  3. Select Settings.
  4. Click Security. 
  5. In the App passwords section, click Create code.
  6. Copy the generated code and paste it at the login prompt in your app.


You can decide from what workspaces to receive email notifications.

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To change notifications settings: 

  1. Click your avatar/initials in the right corner of the top navigation bar. 
  2. Select Settings.
  3. Click Notifications.
  4. Choose what notifications you want for each respective workspace:

    Note! You will always get an email if someone mentions you. 

    • Conversations. Select to get email notifications when new comments are added to conversations that you have started or have been a part of, when someone mentions a group you are a member of, or when a conversation includes All members. Deselect to only receive notifications from within Projectplace.
    • Daily report. Get an activity report on what has occurred during the last 24 hours in the workspace.
    • Weekly report. Get an update on the overall status for work in the workspace, and information about total estimated and reported time. The update also includes next upcoming milestones, warnings for overdue milestones, and activities, as well as a list of recently changed documents.
  5. Click Save to save your change. 

To define what events to be included in the daily reports:

  1. Click Edit.
  2. Select events you want to be included:
    • Created: Every event that results in the creation of something new, for example, added or removed Documents or folders. 
    • Moved: Every event that has resulted in something being moved to or within Documents.
    • Changed: Every event that has resulted in something being revised or amended.
    • Read: Every time anyone opens or retrieves a document, it is recorded here. 

In the User account tab, you can also enable or disable the daily reminder email that reminds you of your prioritized cards and personal tasks.

Calendar Feed

Set Up the Calendar Feed

Subscribe to a calendar feed with important dates in your Projectplace workspaces to display them in your calendar. MS Outlook, OSX calendar, Google calendar, and all other calendar applications that support the iCalendar format are supported.

The feed includes events that have occurred within the past two weeks. When events are Done, they are removed from the calendar feed. Activities are removed when the associated cards are Done and/or when the activity end date has passed.

To set up the calendar feed:

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  1. Click your avatar/initials in the right corner of the top navigation bar.
  2. Select Settings.
  3. Click Calendar feed.
  4. Click checkbox Enable and adapt your calendar feed
  5. Copy the displayed link. 
  6. Do the following for each calendar you use:
    • MS Outlook on Windows

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      1. Open Microsoft Outlook.
      2. Navigate to Account Settings.
      3. Select the Internet Calendars tab. 
      4. Click New.
      5. Paste the link from Projectplace and click Add
      6. A new Subscription Options window appears. Review the settings and make any necessary changes. Click OK to establish settings and close the window.
      7. The new Projectplace Calendar is no included in the Account Settings window.
    • OSX Calendar

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      1. Select New Calendar Subscription from the File menu.
      2. A new window appears. Paste the link for Projectplace Calendar Feed in the Calendar URL box.
      3. Click Subscribe.
    • MS Outlook on Mac

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      1. Login to Outlook Web Access
      2. Go to Calendar.
      3. Click the down arrow Down Arrow.png in the Add Calendar from the menu bar at the top of the window 
      4. Select the From Internet option from the available list.
      5. Supply the URL to the Calendar feed in the Link to the calendar box.
      6. Type a calendar name in the Calendar name box and press the return key.
      7. Outlook for Mac will sync the calendar automatically.
    • Google Calendar

      Google Calender Set Up 2.png

      1. In the Google calendar interface, click the down arrow Down Arrow.png to expand a list of available options next to Add calendar.
      2. Select From URL from the menu. 
      3. Paste the link for the Projectplace Calendar Feed in the input box.
      4. Click Add calendar.

Customize What is Included in the Calendar Feed

To select what is included in the calendar feed:

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  1. In the Customize what's shown in the calendar feed, choose the events you want to display and for which workspaces:  
    • Boards. Cards that are assigned to you and includes a due date.  
    • Documents. Due dates for document reviews you participate in or have initiated.
    • Plan. End date for activities and milestone. 
  2. Click Save


All apps you have accepted that can use your Projectplace account are listed here. It can be apps created by Projectplace or third party developers.

For apps that you no longer use, you can remove the connection to Projectplace.

To revoke access to apps: 

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  1. Click your avatar/initials in the right corner of the top navigation bar.
  2. Select Apps.
  3. Hover over the app you want to remove from your Projectplace account and click on red x that appears.
  4. A red banner appears at the top of the app box, confirming you want to revoke access. Click the red Revoke access button. 





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