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Planview Customer Success Center

Manage Users in the Account

Account administrators have the ability to manage users in the Projectplace account. Account administrators can:

  • See how many total users are in the account.
  • View how many users the account pays for.
  • View which users are active.
  • View when users joined the account.
  • Decide and set which users can start new workspaces.
  • Change the department a user belongs to.
  • Add new users to the account.

View Account Members

view account members june 2020.png

  1. Click Tool selector.png > Account Administration in the top navigation bar.
  2. Click the People tab to see a list of account users.

Customize the View

To customize the view from the People tab:

  1. Click the Settings icon Settings Icon.png from the right side of the tool bar.
  2. Click Customize view.
  3. Click and hold the move icon Move icon.png to drag or move the column titles to rearrange the order of the available list.
  4. Clear any checkbox to clear those columns you want to hide from the view.
  5. Click Save.

    Customize the view 2.png

Filter the View

To filter your view of the People tab:

filter the view dec 2019.png

  1. Click the Filter iconFilter Icon.png to open the filter pane on the left side of the window.
  2. Select the filter criteria for the following filter attributes to filter your list:
    • Name: Search for a specific person in the account.
    • Email: Search for a person with a specific email address.
    • Joined on: Look for account members who joined the account within a specified date range.
    • Last logged in: Look for account members who logged in within a specified date range.
    • Access: Filter members who have access to create workspaces or the Workload tool.
    • Department: Filter by department name.
    • Cost code: Search for a person with a specific cost code associated with their user account.
    • Account role:  Filter by account role.
    • Workspace role: Filter by workspace role.
    • Workspace membership: Filter members who are members a of workspace and/or those that are not.

Add Account Members

To add account members to the account:

  1. Click the Add members button on the top left corner of the People tab.

    Add Account Members 1.png

  2. A new window appears.
    1. If you are adding external members, type the email address of each user you want to add and separate each with a comma.
    2. To add existing members who are not yet members of the account, select the user's name from the available list.

                 

      NOTE

      The members you add must not be part of another account.

                

  3. An invitation email is sent to the new user(s) requesting each new user to register, creating a new user account. You can select the language for the invitation email from the available list. Languages include: Dansk, Nederlands, English, Fraçais, Deutsch, Norsk, Svenska, and Español.
  4. Click the Add Members button to send the email invitation.

    Add Account Members 3.png

Adding Account Administrators

An account owner can set an account member as an account administrator from the details pane.

           

NOTE

To change an account owner, submit a ticket to Projectplace Support with the written permission from the current account owner to request to make a system role change. A Projectplace Customer Care Consultant will perform the requested change(s).

           

View and Edit Account Member Details

To view and edit an account member's details:

Edit Account Members.png

  1. Click the checkbox next to the member's name.
  2. In the detail pane, you can view and/or edit the member's:
    1. Profile: Title, Department, and Email address.

                 

      NOTE

      An account administrator can add a new email address to a user account, which might be required if the user's email address has changed and they cannot log in using their old address to change it themselves. To add an email address, click the Add email link under the Profile section. The new email address must match one of the enforced email domains added to the account. When a new email address is added, no verification is required from the user, but a notification is sent to both the user's old primary email address and the newly added email address.

      This functionality is available only for accounts that have enforced emails enabled for them, so if the Add email link is not visible, submit a ticket to Projectplace Support for assistance enabling enforced email domains.

      Add additional email 01-10-2022.png

                 

    2. Content: The number of Workspace, Portfolios, and Teams of which the member is part.
    3. Account Access: Use the toggle to specify whether the user can create workspaces, administer requests, access the Workload tool, and access the Portfolios tool.
    4. Cost Code: The cost code associated with the member.
    5. Department: The department to which the member belongs.
    6. Workspaces: The workspaces to which the member belongs.
  3. You can communicate with a member by clicking the Send email link.

Remove and Delete Account Members

To remove or delete account members:

  1. Click the More menu icon More or Options Menu Icon.png to Remove or Delete account members. Removing an account member allows the member to continue as an active Projectplace user without having access to the customer account. When an account member is deleted, the user account will be permanently deleted from Projectplace.

               

    NOTE

    An email notification is sent to the user when their account has been deleted. External and internal users that are members of other accounts, or any users that own workspaces can only be removed from the account, not deleted.

               

    Remove or Delete 2.png

  2. If you try to remove an account member who is a Workspace owner, Template owner, or a Team owner, you must first transfer ownership to another account member before removing or deleting that account member.
  3. Click Remove.

Account Settings for Users

Add or Remove Departments

To add or remove departments from the account:

  1. Click the Settings icon Settings Icon.png from the right side of the tool bar, then click Department. A new window appears.
  2. Account administrators can set the following settings:
    1. Select the check box to request those account members who have not assigned a department to select a department during the login process.
    2. Click the Add department icon Add department icon.png to add departments to the account.
    3. Rest the cursor on any department that you want to delete. Click the remove icon Delete department icon 2.png that appears to the right of the department's name.

                 

      NOTE

      When a department is deleted, all members belonging to the deleted department will no longer have a department assignment.

                 

    4. Click Save to save your changes.

You can export all the account members details by clicking the Export option from the Settings icon Settings Icon.png.


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