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Planview Customer Success Center

Why did Timesheet owner receive two notifications when timesheet is approved?

This is most likely cause by the Timesheet Notification Settings for the enterprise.

A notification is created for each event that has its conditions met.

 

When the following two events are setup, it will create a separate notification for each:

- Timesheet is approved and closed.

- Timesheet is approved by any Approver.

 

To change one of these settings, please follow the below steps:

- Open the enterprise admin module.

- Click on 'Timesheet Properties'.

- Click on Timesheet Notification Settings.

- Deselect one, or the other settings outlined above and click Save.

Please note you must be an admin to make these changes.