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Planview Customer Success Center

Access Denied Error When logging in

Question

When trying to login I receive an error message "You have been denied access based on the current Enterprise security configuration. Please contact your Enterprise administrator if you feel you have received this message in error." Why is this happening?


Answer

IP Filtering is enabled in your enterprise, and your current IP address does not fall in the permitted range. 

To resolve this issue, please contact one of your local administrators to ensure that the IP address you are logging in from is allowed access to the enterprise.