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Planview Customer Success Center

Gateway timeout error on Global Tab Views

Question

Why am I getting a Gateway Timeout error when attempting to access a global tab?

Answer

Gateway time outs are a network issue, and in this case it is likely caused by too many items in a view. We generally recommend having fewer than 100 items in a view.

Resolution

You can reset the view to list only 25 items by adding the following to the end of the URL:
&_grid=s,25,e,0,d,0

Here is an example using the Approvals Tab:

Default URL -
https://ppm.daptiv.com/Approvals/App...id=[Enterprise ID]

URL with 25 item limit - 
https://ppm.daptiv.com/Approvals/App...id=[Enterprise ID]&_grid=s,25,e,0,d,0