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Planview Customer Success Center

Pending Approval By for timesheet blank after approval policy changed

The Pending Approval By field for timesheets in an enterprise with a multiple approver policy for timesheets is blank after the timesheet approval policy is changed, so user or approver cannot see who else needs to approve their timesheet.

This only happens for the timesheets submitted before the change is made.

This is a known issue that we've been unable to reproduce in testing.

Contact Daptiv support and have them use Timesheet Approval Fixup to force approval of the stuck timesheets from before the approval policy change.