Skip to main content

 

Planview Customer Success Center

Why Pound character is not correctly encoded on Webforms results ?

When a user sends a webform that contains the pound character (£), the item stored in Daptiv contains the diamond with question mark character instead


Reason

The webform does not send the form in UTF8 encoding.

This is due to the way the generation is done in Daptiv.

Resolution

1. Please open the form in a text editor
2. Found the line like <form name="frmMain" method="post"
3. Insert this additional tag accept-charset="utf-8"
4. Save