Skip to main content
Planview Customer Success Center

Unable to upload password protected office document in docx, xlsx, pptx, etc. formats even when whitelisted

Why can't I upload password protected Microsoft Office files in xlsx, docx, pptx formats?

The encryption for these Office files also encrypts the header of the file therefore making it impossible to verify the file type. You can work around the issue by saving the file in an earlier Office format (which has weaker encryption) or place it inside a .zip file and upload that.