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Planview Customer Success Center

User credentials are asked for when running a report in Sandbox

Symptoms

When running reports in Sandbox, username and password are asked for.


Reason

This typically occurs when you ask for a Sandbox refresh from Production and exclude reports. In this situation, the reporting service is usually not restarted.

Resolution

Log a Support ticket for reporting to be enabled.

Additional notes

To prevent this situation, please ask for reporting to be restarted when you refresh Sandbox from Production and exclude reports.