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Planview Customer Success Center

Cannot locate users in Enterprise

Question

I know a user exists in the enterprise, but cannot find them in the user list. Where are they located?


Answer

In Daptiv, there are 4 different lists an account can exist under. The account is most likely under a different list than the one being searched. Please try searching under the other sections:

1. Active Users will be under Users tab > User List

2. Inactive Users will be under Users tab > Inactive Users

 

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3) External Resources will be under the Resources tab > External Resources

4) Inactive External Resources will be under the Resources tab > Inactive External Resources

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If you've searched all lists and still cannot locate the user, then the account does not exist in the system. It is possible they may have had their account updated to a different email / name.