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Planview Customer Success Center

Administrator Setup - 1.Basic Configuration

Connecting PV Admin to your AdaptiveWork instance is a one-time set-up and shall be done by the AdaptiveWork Administrator, following the steps below:

1. Administrator to submit a support ticket in SFDC to request the creation of the organization in PV Admin, while providing the following details:

  • Org Name
  • Region
  • Admin Email address
  • First & Last Name

2. You (Admin) receive an email "Invitation to create your Planview account" from no-reply@id.planview.com.

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3. Click the 'Create Planview account' link in the email

4. A Planview account is created in PV Admin and can be accessed with the following URL structure: https://[orgname].id.planview.com

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5. You (Admin) can now Sign into the PV Admin account

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6. PV Admin opens in the Overview tab

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7.  Navigate to the Products tab > in the Add Another Planview Product section > Select Planview AdaptiveWork tile

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8. In the Add AdaptiveWork to Planview Admin pop > enter URL of your US/EU Production/Sandbox instance as listed:

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9. You are redirected to the AdaptiveWork login page > enter username and password:

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10. With successful login, the AdaptiveWork tile is successfully added to the Products page in PV Admin (visible under the Our Products section)

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>> Next Step is to Sync Users