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Planview Customer Success Center

Mobile Login

Mobile Login

After a one-time log-in, either with your AdaptiveWork credentials, or using SSO, you will be directed to your personal AdaptiveWork home page.

Note:

First time users must first create the environment on the web app before accessing the Mobile App.

To log in using your credentials:

  1. Open the mobile app
    The first time you access the app or following a manual logout, the login page opens
    202065748_photo-20jan-2006-2c-209-2037-2039-1-.png
    Note:

    After first time login whenever you open the app, it will open directly in the default landing page

  2. Type your AdaptiveWork User Name in the Username field
  3. Enter your Password
  4. Tap the Log in Button
    The Mobile App will open on your default landing page

To login using your Organization's ID (using SSO):

  1. Before opening the AdaptiveWork Mobile App, define the Organization ID access:
  2. Under Phone Settings select AdaptiveWork
    202065758_photo-20jan-2006-2c-209-2049-2020.png
  3. switch the Federated Authentication option to Enabled
    202022717_photo-20jan-2006-2c-209-2049-2029.png
  4. close the phone settings
  5. Open the mobile app
    The first time you access the app or following a manual logout, the SSO login page opens
    202022727_photo-20jan-2006-2c-209-2038-2001-1-.png
    Note:

    After first time login whenever you open the app, it will open directly in the default landing page

  6. Type your Organization ID in the org ID field
    Note:

    If you are unsure what your organization ID is, please contact support@clarizen.com .

  7. Tap the Log in Button
    The Mobile App will open on your default landing page

To Manually log out of the app:

  1. Open the mobile navigation menu
  2. Tap the log out icon located on the bottom right
    202022737_photo-20jan-2006-2c-209-2042-2006.png
    a confirmation message appears
    202022747_photo-20jan-2006-2c-209-2048-2004.png
  3. Tap the Log Out button
    The next time you access the Mobile App, the login page will appear