How can I resolve an error stating, 'Received fatal alert: handshake_failure'?
Last Updated: 05 | Applicable Hub Versions: 18.3 and later | Applicable Sync Versions: 4.15 and later
Last Updated: 05 | Applicable Hub Versions: 18.3 and later | Applicable Sync Versions: 4.15 and later
Planview Hub version 18.3+ and Tasktop Sync version 4.15+ include an update to a newer bundled Java Runtime Environment which could cause errors when attempting to establish connections with IBM Engineering Requirements Management DOORS Next versions 6.0.0 or older and IBM Engineering Workflow Management versions 6.0.0 or older..
If an error message is displayed which contains the following text 'Received fatal alert: handshake_failure', this is likely caused by incompatible cipher suites between the newer JRE version and the repository.
This can be resolved securely by making a configuration change to the IBM server, or via a less secure workaround that involves explicitly removing a disabled cipher from the java security files included in the JRE bundled with Hub.
To resolve securely on the server hosting the IBM repository:
To resolve on the Hub client via a workaround (warning: this approach is less secure, as it involves continued use of the '3DES' cipher suites):