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Planview Customer Success Center

If I forget my master password, how can I remove or change it?

Last Updated:  |  Applicable Hub Versions: 17.3.1 and later

Answer

If you are currently logged into Hub, navigate to the Settings screen and in the General tab go to the Master Password Configuration section. Here, you can either reset or change your master password:

  • Change Master Password: This option will require that you enter your current password, and then create a new password. This will leave the credentials for your existing repositories intact.
  • Reset: This option will allow you to reset your master password without first entering your current password. However, for enhanced security, the passwords for your existing repository connections will be removed, and you will need to re-enter them.

If you forget your Master Password while logged out of Hub (and therefore cannot log back in without re-entering it), the stored Master Password can be manually removed by following the steps below. Once the Master Password is removed, you will be able to create a new Master Password upon login.

WARNING: If you manually remove your Master Password and then reset it upon login, you will need to re-enter the passwords for each of your repository connections. Therefore, these steps should only be followed if absolutely necessary. Otherwise, the recommended practice is to reset your Master Password from the Settings screen. If the Master Password is reset from the Settings screen, you will not need to re-enter the passwords to your repository connections.

Windows

Open the Registry Editor, and remove the registry key: Computer\HKEY_USERS\S-1-5-18\Software\JavaSoft\Prefs\com.tasktop.platform.security

Note: The security identifier “S-1-5-18” is the security identifier of LocalSystem user, which is the default user that the Planview Hub service runs under.

Linux

Delete the folder ${HOME}/.java/.userPrefs

Note: The home folder ${HOME} is the home folder of the default user that Planview Hub runs under.