If I forget my master password, how can I remove or change it?
Last Updated: | Applicable Hub Versions: 17.3.1 and later
Last Updated: | Applicable Hub Versions: 17.3.1 and later
If you are currently logged into Hub, navigate to the Settings screen and in the General tab go to the Master Password Configuration section. Here, you can either reset or change your master password:
If you forget your Master Password while logged out of Hub (and therefore cannot log back in without re-entering it), the stored Master Password can be manually removed by following the steps below. Once the Master Password is removed, you will be able to create a new Master Password upon login.
WARNING: If you manually remove your Master Password and then reset it upon login, you will need to re-enter the passwords for each of your repository connections. Therefore, these steps should only be followed if absolutely necessary. Otherwise, the recommended practice is to reset your Master Password from the Settings screen. If the Master Password is reset from the Settings screen, you will not need to re-enter the passwords to your repository connections.
Windows
Open the Registry Editor, and remove the registry key: Computer\HKEY_USERS\S-1-5-18\Software\JavaSoft\Prefs\com.tasktop.platform.security
Note: The security identifier “S-1-5-18
” is the security identifier of LocalSystem user, which is the default user that the Planview Hub service runs under.
Linux
Delete the folder ${HOME}/.java/.userPrefs
Note: The home folder ${HOME}
is the home folder of the default user that Planview Hub runs under.