Troubleshooting
Overview
Planview Hub provides several methods for troubleshooting your integration — from our easy-to-use Activity screen which outlines errors, past activity, and more to our Support and Usage Reports which can be used to troubleshoot issues with our support team and to help track Hub usage.
Configuration History
Our Configuration History screen contains up to six months of changes that have been made on your general settings or configuration elements (e.g., integrations, models, collections, mappings, etc). Please see the Configuration History page for information on migrating these changes from one Hub instance to another.
Activity Screen
On the Activity Screen page, you can learn about:
- Troubleshooting configuration and licensing issues
- Understanding pending and processing activity
- Reviewing and resolving errors
- Tracking past activity
Specific Error Messages
On the Specific Error Messages page, you can:
- Search for specific errors and review the steps to resolve them
- Learn about in-application error messages
Support and Usage Reports
On the Support and Usage Reports page, you can:
- Learn how to download Support and Usage Reports to help troubleshoot issues with customer care
- Understand the contents of the Support and Usage Reports
- Learn how Hub tracks usage information
- Learn how to update your logging settings
Error Message Appendix
Our Error Message Appendix provides a complete list of error messages contained in Hub. For information on how to resolve specific errors, please see the Specific Error Messages page, our FAQ, and our Connector Docs (for connector-specific errors).
Metrics
Our Metrics Dashboard provides information on total artifacts created by Hub and total artifacts updated by Hub, along with a graphical view of the data over time. The dashboard can be used to help troubleshoot Hub downtime.