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Planview Customer Success Center

Troubleshooting Settings

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Introduction

Troubleshooting (Settings) can be accessed by clicking the Troubleshooting tab on the Settings screen.

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Under Troubleshooting, you can access:

  • Logging

Logging 

For troubleshooting purposes, Planview Hub logs various events that the application performs.

There are two logging levels available:

Normal Logging

This type of logging is sufficient for most scenarios.

Updating the logging levels immediately changes the logging granularity. Hub does not need to be restarted for the change to take effect.

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Troubleshooting Logging

This setting provides more detailed logs. Due to the large volume of logs created during Troubleshooting logging, this option has a time limit with a maximum of 24 hours. If Troubleshooting level is selected, the Normal logging level can be enabled at any time by clicking Stop Troubleshooting Now.

Updating the logging levels immediately changes the logging granularity. Hub does not need to be restarted for the change to take effect.

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Downloading Logs

Please reference the Troubleshooting page for instructions on downloading the logs as part of the Support and Usage Report.