Planview Hub Cloud Security FAQ
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Last Updated: | Applicable Hub Versions: Cloud
We at Planview understand the importance of security to our customers and work hard to ensure that data security and privacy is a top consideration in all of our business processes. This FAQ outlines some of the ways Planview protects your information in Planview Hub Cloud. Planview’s comprehensive information security program addresses policies and processes, people and technologies to ensure we meet our security objectives.
You can find a security overview for our Cloud products in Planview's Trust Center.
Storing your Data
Why does Planview store my data?
Answer
For the purpose of change detection, your Hub Cloud instance needs to cache the last known state of synchronized artifacts.
Is my data co-located with other customers?
Answer
No. Planview provides each customer with their own instance of Hub Cloud and individual data stores.
Is network segmentation in place?
Answer
Yes. Each Hub Cloud instance is segmented.
How often are data exchanges occurring?
Answer
Data exchanges are occurring in near real-time.
Protecting your Data
Does Planview whitelist IPs for access?
Answer
Yes. Planview supports source IP whitelisting to access Planview Hub Cloud.
Does Planview use multi-factor authentication?
Answer
Planview does not currently support MFA to access Planview Hub Cloud.
Note: For context, the general user population does not need access to Hub Cloud, only those who configure or monitor integrations. For the majority of our customers, typically, five or less users have access to Hub Cloud. Planview also supports source IP address-based whitelisting for access to Hub Cloud as an additional protection mechanism.
For Planview's access to the hosting environment, Planview enforces multi-factor authentication.
Does Planview monitor my Hub Cloud environment?
Answer
Yes. Planview has monitoring in place to detect any service degradation or malicious activity.
Accessing Planview Hub Cloud
How can I access Planview Hub Cloud?
Answer
Planview Hub Cloud is a SaaS application with a web UI and is accessed via a browser.
Is SSO supported via SAML or OAUTH?
Answer
SSO configuration can be enabled for specific Hub Cloud instances by request.
Using Planview Hub Cloud
Are there any connector-specific version requirements?
Answer
Planview generally supports recent (vendor-supported) versions of the products that we integrate. Up-to-date version requirements can be found in our connector documentation.
Do I need to add plugins for specific connectors?
Answer
No plugins are needed, Planview uses native API calls to access the data using customer-provisioned service accounts.