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Planview Customer Success Center

Measure what matters

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When introducing new capabilities or features (e.g., "New timesheet process"), targeted guides surface changes to the right users, with usage analytics that link adoption metrics directly to business KPIs and ROI. Track completion rates, time-to-proficiency, and compliance levels in real-time to demonstrate measurable impact and identify where additional support is needed.

Highlight updates and manage change with interactive guides and walkthroughs embedded directly into the product experience. Optional walkthroughs provide clear, step-by-step direction on workflow changes, with analytics showing who completes training, where they drop off, and how quickly they achieve competency—helping you quantify reductions in support requests and shortened learning curves.

Link adoption data to performance indicators like task completion time, error reduction, and productivity gains to build a clear ROI story for your digital adoption initiatives and prove the business value of process changes.