User effectiveness

Use persistent guides or build a resource center to link reference materials that empower your users with timely and relevant answers right in the application. Utilize in-app contextual guides to add information at key points in their workflow or alert users of valuable or required features that haven't been used. Tooltips are also great for providing in-line support for common questions and can be activated in a variety of ways, such as hover overs or badges.

In addition to understanding how effectively users are completing tasks, gain insight into satisfaction with in-app surveys. Create a direct loop to immediately act on what's working well and what needs adjustment. Utilize the polls and surveys to seamlessly collect user sentiment data and gather responses for NPS scoring.