How do I resolve the 'Too many persons found' error upon integrating with a Jira cloud instance?

Answer

If you receive a 'Too many person found' error, you will need to check if any of your users have an identical email to a Jira Service Desk user. If you're an admin, this information can be found in your Jira instance under 'User Management.' If true, Jira Service Desk users must be migrated using the steps outlined here.