Aged Work Insights
Overview
The Aged Work widget identifies effort spent on work items that have been open for an extended period and are now considered significantly aged. Stale work can slow down delivery, delay valuable feedback, and consume team capacity that could be better used elsewhere.
These insights help you identify teams that need support managing aged work, spot trends in aging work, and reclaim capacity spent on aged work.
Aged Work Insights include two key insights:
- Active time spent on significantly aged work at end of period: Shows the total number of days teams have spent working on significantly aged items at the end of the period
- Percent of work items that are significantly aged at end of period: Compares the number of significantly aged items to completed work items at the end of the period
Note: Aged Work Insights are generated for each Portfolio and Sub-Portfolio. Aged work insights are only generated for standard products; sandbox and disabled products are not included.
Getting Started
Select a Portfolio from the navigator or click the organization name to view aged work insights across all products.
Navigate to the Executive Insights tab.
Note: This tab is only available for Executive and Admin user roles.
The Aged Work widget displays two key insights:
- Active time spent on significantly aged work at end of period
- Percent of work items that are significantly aged at end of period
Important: The Time insight includes the total active time ever spent on significantly aged work, including time outside of the selected period.
Toggle between views to see each insight.
Use the period selector to choose your desired timeframe.
Note: Only completed periods can be selected in the period selector.
Hover over the info icon to learn more about the aged work insights.
Click View Products to identify which products contribute most to significantly aged work.
This will bring you to the Portfolio View (or Product List) where you can see trends in canceled work across your portfolio.
Note: The sorting of aged work depends on your access point. When you navigate directly from Aged Work, items will be automatically sorted by highest percentage change. However, if you access this view from any other location, the default sort (by product name) will be applied.
Active time spent on significantly aged work
The time insight highlights the total active time spent on work items that were considered significantly aged at the end of the period.
Understanding the Values
- Shows the total active time spent on work items that were considered significantly aged at the end of the period
- Displays the overall trend from the previous period using color-coded badges:
- A blue badge represents positive trends (decrease >5%)
- A gray badge represents neutral trends (change between 0-5%)
- A red badge represents negative trends (increase >5%)
- Shows the trend from the previous period in days
- Includes all products in the portfolio, even if they do not have significantly aged work
- Note: Clicking this link sorts the products list by highest percentage change in active time spent on aged work
- Shows the trend from the previous period by work item type
- Displays the total active time spent on work items that were significantly aged by work item type
- Indicates the trend from the previous period in days by work item type
How We Calculate It
- Identify all “Significantly Aged” items at end of selected period
- Sum all active time spent on these items historically
- Note: We record the waste when the item is considered significantly aged.
- Convert total active time into days
Note: The same calculations apply when broken down by work item type.
Percent of work that was significantly aged
The percent insight compares significantly aged work items to completed work items, showing the percentage of work that was significantly aged at the end of the period.
Understanding the Values
- Shows the percentage of aged work work relative to completed work across the portfolio at the end of the selected period
- Displays the overall trend from the previous period using color-coded badges:
- A blue badge represents positive trends (decrease >5%)
- A gray badge represents neutral trends (change between 0-5%)
- A red badge represents negative trends (increase >5%)
- Includes all products in the portfolio, even if they do not have any aged work.
- Note: Clicking this link sorts the products list by highest percentage change in active time spent on significantly aged work
- Shows the trend from the previous period by work item type
- Displays the percentage breakdown of significantly aged work by work item type
- Indicates the trend from the previous period by artifact count
How We Calculate It
- Sum all “Significantly Aged” and “Done” items at the end of the selected period
- Divide aged items by total for percentage
Note: The same calculations apply when broken down by work item type.