New capability roll out
Drive feature adoption with a look into where users interact with key areas of the product, and whether or not the feature has been used
When introducing new capabilities or features (e.g., "New timesheet process"), targeted guides surface changes to the right users, with usage analytics to track the impact over time. Highlight updates and manage change with UI communication and guides embedded directly into the product experience to feel like a native part of the interface.
Optional walkthroughs or tours provide clear, step-by-step direction on workflow changes reducing support requests, shortening the learning curve, and ensuring updates are adopted as intended. Support larger rollouts of entirely new processes with guides that walk users through step-by-step instructions, helping them understand how to apply new capabilities in their day-to-day work.