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RPM Analytics - Portal Issue

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Error - Sharepoint Issue
The following error will display if there is an issue with the reporting portal

Test to determine if Issue is isolated to RPM Reports
The purpose of this test is to determine if the problem is related to the RPM framework. This is essential to discovering the route of issues effecting multiple reports and must be carried out before raising a ticket to customer care

Run a Non-RPM Report: Navigate to View All Site Content > Reports > Work Portfolio > Project Health Run report with any work portfolio code (structure code parameter) If this report runs without any issues then it suggests that the problems are centralized to the RPM Framework

Outcome = Only effecting RPM reports
Issue is most likely framework related

Outcome = Effecting all reports
Issue is most likely to be at server level

Submitting a Ticket to Customer Care
Please ensure you have followed the troubleshooting process before contacting Planview customer care. Submit all tickets to Customer Care at pvticket@planview.com Please ensure you outline the issue you are experiencing and the steps you have undertaken in the troubleshooting process. This will ensure customer care have all the information required and will speed up the resolution of the ticket.

Submitting a Ticket to Customer Care

Please ensure you have followed the troubleshooting process before contacting Planview customer care.

Submit all tickets to Customer Care at pvticket@planview.com

Please ensure you outline the issue you are experiencing and the steps you have undertaken in the troubleshooting process. This will ensure customer care have all the information required and will speed up the resolution of the ticket.