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REQ42 - Request Status Process Analysis

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Overview

A work request portfolio report analyzing changes in request status to aid analysis on throughput, volume, and cycle time. Allows further analysis based on request attributes, such as work type or customer.

 

REQ42.png

Request Status Process Analysis example

           

Business Outcomes

  • Supports the tracking of performance in terms of volume, throughput and cycle times for requests through the work intake process.
  • Provides data to support the optimization of the work intake process.

           

           

Supporting Capabilities

  • Requests
  • Project Monitoring and Status

           

           

User Guide

  • Coming soon.

           

           

Administration: User Parameter Configuration

Parameters Description Configuration Options Default/Example Settings
Range Start/End This parameter determines the start of the range of dates that are preselected. The value represents the number of months from the current month.  A value of zero (0) represents the current month.  A value of -11 would be 12 months ago. horizon_start=-11
horizon_finish=0
Attribute for Grouping Attribute for which process cycle times are being analyzed. Only alternate structure attributes in the framework, marked as analyzable and that have charting colors assigned can be used for slicing in the report. analyze_attribute= wr1_wr
Report View: Determines the default view of the report. Configuration options. A value of 0 (Dashboard) will show the charts but will collapse all the details.  A value of 1 (Chart + Summary) will expand the summaries but keep the details collapsed.  A value of 2 (Chart + Details) will render a fully expanded report.  The “Dashboard” selection (report_view=0) will also hide the detail table. report_view=0
Table Format: Defines how the detail table at the bottom is formatted. The value “sectiongroup” renders a table with grouping, whereas “plain” renders a table that’s good for analysis in Excel. Neither of these apply when the report view is “Dashboard” because the table is hidden. table_format=sectiongroup

           

           

Administration: Hidden Parameter Configuration

Parameters Description Configuration Options Default/Example Settings Parameters
Table Columns Report supports three required/grouped columns plus three optional columns.
 		 First three configurable values display grouped columns wbs713_wr
wr2_wr
wbs25_wr
wr_requested_start
wr1_wr 		 Table Columns
Filtered Attribute: Configured value defines structure codes of analyzable attribute values (leaf entries) that are to be included in the analysis. Multiple entries are expected; one for each value to be included.  A blank entry means all values are analyzed. The default configuration is a single, blank entry
filtered_value=		 Filtered Attribute:
Slicer Attribute used for slicing in the report. Only attributes in the framework and marked as analyzable can be used for slicing in the report. slicer=wr2_wr Slicer
Report Title Configurable report title that appears at the top of the report. If a longer report title is required, then create additional report_title=xxx entries and these will be concatenated together based on the order in which they are listed in the configuration structure. report_title=Process Analysis - Request Status Report Title

           

           

Additional Information

The short names associated with charting colors for the attribute of lifecycle role drives the abbreviated value used in the charts.

           

           

Technical/Database Information

Report (RDL) Location …/Reports/RPM/Request_RPM/RPM-REQ42/RPM-REQ42_v2.rdl
Database This report uses the transactional database and updates will be real-time.
Report Developer Info RPM-REQ42_v2 RDL is a derivative of the PROCESS01 RDL