Assess the change

Last updated

Apr 14, 2025
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How do you know if you’re ready for change?

At Planview, we understand that change is a journey. One of the most common lessons learned from software implementations is that customers often define their readiness by technology, adopting an “If the tool is live, we are ready!” mentality. In fact, technology alone will not sustain change. Successful change requires both the technology and people side be addressed.

Understanding software adoption

Software adoption is the process by which users begin to actively use and integrate a software solution into their workflows to achieve desired business outcomes.

Key characteristics of software adoption:

Goes beyond initial purchase or installation – it’s about achieving meaningful engagement and outcomes.
Requires a combination of stakeholder awareness of the value, training, capability building, and ongoing support.

Equation for successful software adoption

Successful adoption is more than just mandating a new tool and providing training. While simple, the equation for successful adoption has proven effective in helping various user communities quickly adapt to changes.

People	Process	Technology
To start, we focus on the people, or your various user communities who will interact with Planview. It's essential to prepare them for change by generating awareness of upcoming shifts and providing tools, support, and learning opportunities. Consider how your team feels about the change – are they even aware of it? An important question to ask is, how many aspects of their jobs will change? The greater the number, the more preparation will be necessary.	The next step is to examine your internal processes. As you implement Planview, the way users perform their jobs may change compared to their current practices. It's crucial to identify and discuss which processes will be impacted and whether they need to change in part or entirely. Users will need a clear understanding of the new or updated processes. To support this shift, start by assessing how processes currently operate within your organization. Do you have defined processes? If so, is there a protocol for documenting them?	The third aspect of the adoption equation is technology, which involves the design, set up, and configuration work required to get Planview ready for use. By using this proven formula, you’ll be better positioned to achieve your goal of successful adoption. However, all three components – people, internal processes, and technology – must be in place.

People

Process

Technology

To start, we focus on the people, or your various user communities who will interact with Planview. It's essential to prepare them for change by generating awareness of upcoming shifts and providing tools, support, and learning opportunities.

Consider how your team feels about the change – are they even aware of it? An important question to ask is, how many aspects of their jobs will change? The greater the number, the more preparation will be necessary.

The next step is to examine your internal processes. As you implement Planview, the way users perform their jobs may change compared to their current practices. It's crucial to identify and discuss which processes will be impacted and whether they need to change in part or entirely. Users will need a clear understanding of the new or updated processes.

To support this shift, start by assessing how processes currently operate within your organization. Do you have defined processes? If so, is there a protocol for documenting them?

The third aspect of the adoption equation is technology, which involves the design, set up, and configuration work required to get Planview ready for use.

By using this proven formula, you’ll be better positioned to achieve your goal of successful adoption. However, all three components – people, internal processes, and technology – must be in place.

Next step: Organizational readiness