Planview Global Managed Services
Planview Global Managed Services Offerings
Every business needs technology to operate and compete effectively. As demand grows, so does the need for resources to support your strategic initiatives. But what happens when your resources become scarce or need to focus their expertise on other projects or initiatives?
Planview offers professional and remote application management services on a variety of topics that we call Planview Global Managed Services (GMS). One or all the following services may best fit your needs and provide you with peace of mind.
Offering | Services |
Application Administration |
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Integration Management Services |
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Testing Services |
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Sandbox Management |
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The GMS Delivery Model
Global Managed Services can be delivered under one of two major models: Admin Assurance and Demand-Based. You can choose the model that provides the best options for your needs.
Admin Assurance Characteristics"The work is defined by the staffing”
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Demand Based Characteristics“The staffing is defined by the work”
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GMS Offering Details
Application Administration | Integration Management | Testing Services | Sandbox Management | |||||||||||||||
Application AdministrationGlobal Managed Services (GMS) Application Administration enables customers to offload the day-to-day administration of Planview applications. The program is specifically designed to ensure the stability and efficiency of your Planview investment allowing you to allocate resources to other projects. Planview offers professional and remote, Application Administration services to augment the daily administration of Planview Enterprise One and Planview PPM Pro to achieve optimum performance of your technology investment. Application Administration can be delivered under one of two major models: Admin Assurance and Demand-Based. Both provide you a unique Catalog of Services. The list below is a summary of the Application Administration Services available under both models.
![]() The Catalog defines what Application Administration can do for you Key Benefits of Application Administration from GMS
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Integration ManagementManaging your Planview investment requires dedication and commitment. As your reliance on your deployed integrations grows, so does your need for resources to support their efficient operation. But what happens when your resources become scarce, or you need them to focus their expertise on other projects or initiatives? Planview offers 24/7 remote professional Integration Management services for executing your Planview Enterprise One™ integrations. This Integration Management Services Package bundles multiple services together to provide a strong and secure offering, including: Job Stream Maintenance:
Planview Enterprise One Update Release Support
Integration Enhancement:
Dedicated Integration Team
Peace of MindPlanview Integration Management Services gives customers the opportunity to confidently offload the day-to-day administration of critical integrations to a team of experts. The program is specifically designed to ensure the stability and efficiency of your Planview investment allowing you to allocate resources to other projects. Key Benefits of Integration Management Services from GMS
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Testing ServicesSuccessful rollouts of new capabilities and recent releases drive continued value to your Planview journey. To augment these critical activities, Planview offers remote professional Testing Services for Planview Enterprise One. One customer calls it their “Peace of mind” This program is specifically designed to ensure the stability and efficiency of your Planview investment, allowing you to allocate your limited resources to focusing on strategic elements of your mission. For over a decade, Planview’s Global Management Services (GMS) team has helped customers though hundreds of testing scenarios. The GMS Testing Services SolutionWe provide:
Major Benefits of Utilizing our Testing Services
Scope and ProcessPlanview has created thorough test plans that cover the Enterprise One application. We work with you to determine what needs to be tested and recommend a best practice approach based on our years of experience. A comprehensive Projectplace workspace is created to show you what we tested, what passed, what failed, and the resulting resolution plan we implemented as testing proceeds Listed below are some potential test areas.
Key Benefits of Testing Services from GMS
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Sandbox ManagementManaging your Planview Production and Sandbox environments is critical to your success. Establishing and maintaining governance around the use and status of each database can be challenging. Planview offers remote professional Sandbox Management services to solve this need. The Sandbox Management Services Package bundles multiple services together to provide a strong and secure offering, including:
Key Benefits of Sandbox Management from GMS
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The GMS Team
Planview Customers have been leveraging GMS for over a decade. We have developed an experienced team that is ready to contribute from day one and expedite time to value.
Your dedicated support team is comprised of on-shore, off-shore, and near-shore resources. You are assigned dedicated contact points who allow your GMS team to become familiar with how you use Planview application configurations within your use case. We also provide a clear escalation path if it is ever needed.
Your business isn’t contained to one time zone, and neither is GMS. Our global team provides 24/7 support in all time zones.
Your GMS team is part of Planview’s Professional Services organization and is aligned closely with Customer Care, CloudOps, and the rest of the Professional Services team to serve your needs efficiently.
Get Started Today!
For more information about Planview’s Global Managed Services, contact your Managing Consultant, Customer Success Manager, Account Executive, or send an email to ManagedServices@planview.com.
For more information, please download and review the relevant data sheets.