Planview Global Managed Services (GMS) Offerings
Every business needs technology to operate and compete effectively. As demand grows, so does the need for resources to support your strategic initiatives. But what happens when your resources become scarce, or need to focus their expertise on other projects or initiatives?
Planview offers professional and remote application management services on a variety of topics that we call Planview Global Managed Services (GMS). One or all of the offerings listed below may fit your needs and provide you with peace of mind.
|Application Administration for Portfolios, AdaptiveWork, PPM Pro, AgilePlace, and ProjectPlace
Administer your Planview application efficiently with our specifically-designed global service program.
|Get expert guidance on your architectural direction to guide you in your configuration decisions and direction.
Job Stream Management for Portfolios
Monitor and manage your job streams up to 24/7 or in any time zone you need.
Testing Services for Portfolios and AdaptiveWork
Planview has created test plans that GMS can use to validate your use case.
Sandbox Management for Portfolios
|Establish and maintain governance around the use and status of your lower environments and their multiple databases.
Global Managed Services Offering Details
|Job Stream Management
Planview GMS offers professional and remote Application Administration Services that enable customers to offload the day-to-day administration of Planview applications. This program is specifically designed to ensure the stability and efficiency of your Planview investment, allowing you to allocate your limited resources to other projects.
Planview GMS can assist you with:
Global Managed Services Catalog Categories
Key Benefits of Application Administration
Get expert guidance on your architectural direction:
You will hold regularly scheduled workshops with your expert(s) who will:
Job Stream Management (Portfolios only)
Managing your Planview investment requires dedication and commitment. As your reliance on your deployed integrations and other scheduled jobs grow, so does your need for resources to support their efficient operation. But who is monitoring them and alerting the appropriate teams when they don't perform as expected?
Planview offers remote professional Job Stream Management Services for Planview Portfolios. We can cover you 24/7 or in any time zone you need. The Job Stream Management Services package bundles multiple services together to provide a strong and secure offering, including job stream process.
Job Stream Management
Peace of Mind
Planview Job Stream Management Services give customers the opportunity to confidently offload the day-to-day administration of this critical process to a team of experts. This program is specifically designed to ensure the stability and efficiency of your Planview investment, allowing you to allocate resources to other projects.
Successful rollouts of new capabilities and recent releases drive continued value on your Planview journey. To augment these critical activities, Planview offers remote professional Testing Services for Planview Portfolios and AdaptiveWork.
For over a decade, Planview’s GMS team has helped customers through hundreds of testing scenarios. One customer calls it their “peace of mind.”
The Testing Services Solution
Scope and Process
Planview has created thorough test plans that cover the Planview Portfolios and AdaptiveWork applications. We work with you to determine what needs to be tested and recommend a best practice approach based on our years of experience. A comprehensive Projectplace workspace is created to show you what we tested, what passed, what failed, and the resulting resolution plan we implemented as testing proceeds.
Potential Test Areas
Key Benefits of Testing Services
Sandbox Management (Portfolios only)
Managing your Planview production and sandbox environments for Planview Portfolios is critical to your success. However, establishing and maintaining governance around the use and status of each Sandbox database can be challenging.
Planview offers remote professional Sandbox Management Services to solve this need. The Sandbox Management Services package bundles multiple services together to provide a strong and secure offering.
Sandbox Management Services
Key Benefits of Sandbox Management
The Global Managed Services Delivery Model
Planview GMS can be delivered under one of two major models: Admin Assurance or Demand-Based. You can choose the model that provides the best options for your needs.
Admin Assurance Characteristics
"The work is defined by the staffing.”
“The staffing is defined by the work.”
The Global Managed Services Team
Planview customers have been leveraging GMS for over twelve years. We have developed an experienced team that is ready to contribute from day one and expedite time to value.
Your dedicated support team is comprised of on-shore, off-shore, and near-shore resources. You are assigned named contact points who allow your GMS team to become familiar with how you use Planview application configurations within your use case. We also provide a clear escalation path if needed.
Your business isn’t contained to one time zone, and neither is GMS. Our global team can provide up to 24/7 support across all time zones.
Your GMS team is part of Planview’s Professional Services organization and is aligned closely with Planview Customer Care, Customer Success, CloudOps, and the rest of the Professional Services team to serve your needs efficiently.
Get Started Today
To get started with Planview GMS, contact your Planview Professional Services Managing Consultant, Customer Success Manager, or Account Executive, or email email@example.com. For more information, please download and review the relevant data sheets attached below.