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Planview Customer Success Center

Training Cancellation Policy

Open Enrollment Training Cancellation Policy

Open-enrollment registration is on a first-come first-served basis, based on when payment is received. A minimum of three (3) students is required to conduct a class. Classes with fewer than three (3) paid students registered ten (10) business days before the class date will be cancelled. Planview reserves the right to cancel or change any class within a minimum of ten (10) business days’ notice to confirmed students. 

The student will notify Planview at least ten (10) business days before the scheduled training date if a student will be unable to attend. Students may reschedule classes, at no additional charge, up to ten (10) days prior to the commencement of open event courses as long as there are available seats in the requested class. 

Confirmed students who cancel or reschedule within the ten (10) business days prior to a class will be charged a fee equal to 50% of tuition. This fee will not apply if a substitute takes the student’s place. Confirmed students who fail to attend class (no-show) and do not cancel will be charged full tuition. Student substitutions may be made at any time without penalty.