Planview Premium Support Program

Maximize the Value of Your Planview Investment

Planview’s premium support packages can help you maximize the value of your Planview investment. Two distinct premium support packages are available beyond our standard offering to meet the needs of your dynamic business.

Premier Support Package – Premier members are assigned a Support Engineer to conduct monthly case status reviews, and ensure any issues that may arise are addressed. Premier members will receive priority routing throughout the support ticket lifecycle – from initial triage, escalation to development teams, to the scheduling of fix deployments.

Access to one additional instance of a Sandbox environment to test and stage releases prior to production go-live is also included within this support package.

Enterprise Support Package – Enterprise members enjoy the benefits of Premier attributes, with additional services to support your success most effectively. 

Technical Account Manager (TAM) services provide a unique opportunity to combine Planview's expertise with your specific environment by becoming familiar with your Planview instances, offering insights, and serving as an advocate for high‑priority issues.

Along with highest‑priority case handling, all support cases are managed by a select group of senior Level 2 Support engineers to accelerate resolution, and members also benefit from a private VIP phone number – exclusive to Enterprise customers – for direct access to Planview on critical cases.

Use the info sheet below to explore these offerings in more detail.