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Planview Customer Success Center

Planview Premium Support Program

Premium Support Program

 

Customized Care Options

 

The Premium Support Program offers the highest level of customer care to ensure your success with the flexibility needed to meet changing business demands.

Call your CSM or AE for more information

 

Maximize the Value of Your Planview Investment

Planview offers a premium support package that can meet the needs of your dynamic business. Receive the right kind of support at the right time.

Customer Success Management – Planview will assign your organization a Customer Success Manager (CSM) who serves as the primary point of contact to navigate Planview, provides strategic account planning, and helps prioritize needs.

Premium Customer Care – Premium members are assigned an organization-specific Customer Care Consultant who focuses on maximizing product value. The Customer Care Consultant will provide insight into your Planview product and serve as an advocate for priority requirements or issues. Members will also benefit from regularly scheduled account reviews and digital case submissions with 24/7 access to critical phone support.

Guidance as you need it - As an added benefit, Remote Advisory Service (RAS) hours will be available to bridge the gap between Customer Care and Planview Consulting, allowing you to receive quick and cost-effective enablement.

Premium Benefits: 

  • Assigned Customer Success Manager and Customer Care Consultant
  • Digital account support
  • Advanced troubleshooting and assistance
  • Use case specific Q&A
  • Access to Remote Advisory Service hours

Call your CSM or AE for more information

Premium Support Description