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Planview Customer Success Center

Reset Password

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Introduction

This article provides an overview of steps to

  • reset user password

Pre-requisite

  • To be able to reset user password, you must have ‘User Management’ user permission.
  • The user status must be ‘Active’ or ‘Inactive’ to be able to reset the password.

Settings SettingsNew.png > User Management

Reset User Password

User passwords are automatically prompted for reset 60 days after being set.

To reset a user’s password:

  1. Navigate to ‘User Management’ page.
  2. Search the user using the filter options available on the page. 
  3. Click Reset-password.png against the user entry.

Reset-Password1.png

Reset User Password dialog displays. Enter the New Password and re-enter the password in Confirm New Password. For password conditions, refer to Password Conditions.

Reset-Password2.png

Click Save-and-Close.png.

Reset (or Update) Your Password

To update your password, click your user avatar on the right of the navigation menu.

Reset-Password3.png

Click Password and Timezone. ‘Your Settings’ dialog displays. 

Click edit next to ‘Change Password’.

Reset-Password4.png

Enter your Old Password and New Password. Re-enter your new password in Confirm New Password.

For password conditions, refer to Password Conditions.

Reset-Password5.png

Click Save1.png.

The system updates your profile with the newly entered password.

More Information

Passwords Conditions:

  • Have at least one lower case character.
  • Have at least one upper case character.
  • Have at least one number.
  • Have at least one special character. (Special characters are: ! @ # $ % ^ & * ( ) _ – + = { } [ ] | \ ; : ” ‘ < , > . ? / ` ~)
  • Be at least 12 characters long.
  • Not have more than three consecutive instances of the same character. For example, asd3333fD%sds would be restricted.
  • Not be the same as the last 10 passwords used on the same account.
  • Not contain the following character replacements:
    • | or ! or 1 instead of l or i.
    • 3 instead of e.
    • 4 instead of a.
    • 0 instead of o.
    • ( instead of c.
    • # instead of h.
    • 7 instead of t.
    • 8 instead of b.
    • 2 instead of z.
    • 5 instead of s.
    • * instead of x.
  • Not be based on any of the following restricted words, with or without the above character replacements:
    • The user’s first name.
    • The user’s last name.
    • The user portion of the email address. For example user@company.com.
    • The domain portion of the email address. For example user@company.com.
    • The top-level organization node name.
    • The user’s assigned organization node name.

Adding letters or numbers after these restricted words does not make them unrestricted.