Add Or Edit PIR Items

PIR Item Information

Fill in the template as follows for this section:

Fields	Description
PIR Item ID	System-generated field and cannot be edited
PIR Item Summary	Mandatory; Enter the PIR item summary.
PIR Item Description	Enter the item description.
Impacted Release	Click the drop-down and select the impacted release(s)
Impacted Deployment Plans	Click the drop-down and select the impacted deployment plan(s).
Release Owners	Cannot be edited; It is the Release Owner selected in the Release.
Impacted Systems	Select the impacted system(s)
Type	Select the PIR item type from the drop down. You can customize this field using the PIR Item - Type Customization.
Assigned To	Select the user or user group that the PIR Item is assigned to.
Did this result in an impact to service availability	Select if the PIR Item records an impact on service availability. Enter the Start Date/Time and End Date/Time. The duration will be automatically added from the start and end dates.
Category, Sub-Category	Select Category, Sub-Category of the PIR item from the drop-down. To customize this field, go to PIR Item - Category Customization and PIR Item - Sub-Category Customization.
Status	Mandatory; Select the status of the PIR item from the drop-down. To customize this field, go to PIR Item - Status Customization.
Theme	Select a theme from the drop-down. To customize this field, go to PIR Item - Theme.
External ID	Enter the external ID.
Attachments	Add a new URL or File as an attachment by clicking

Additional Information

The Additional Information tab contains custom fields, which administrators have added using PIR Items Custom Fields Customization. These fields will vary between each Plutora installation. Please consult your administrator for the procedure for filling in these fields.

To see the custom fields, you must have the permission set in PIR Items Custom Fields Customization.

Comments

• To add a comment, enter your comment in the Your comment… field. Then click .
• To edit a comment, click Edit. Then click Save.
• To reply to a comment, click Reply. Enter your reply and click .

You cannot delete comments.

Analyses & Activities

In this area of the PIR Item you document the following aspects of each PIR Item:

• Impact: What effects it will have.
• Actions: Assigned tasks related to solving the problem. For example, one Action could be finding out the Root Cause of a problem and suggesting some Preventative Measures.
• Root Causes: What caused the problem.
• Preventative Measures: Measures to be put in place to prevent the problem from happening again.

To add a new Action, Impact, Root Cause, or Preventative Measure, click . Refer to Add or Edit PIR Activity for more information on PIR Activities.

After making the required edits and additions to the PIR item, click . 

The new PIR item is now created. The dialog will close and the ‘PIR Manager’ page will be back to display.

Add PIR Item via ‘+New’

To add a new PIR item via ‘+New’, go to + New > PIR > PIR Item. This will open the ‘New PIR Item’ dialog. Proceed with filling up the PIR item details (refer to the fields and descriptions listed above).

PIR Item Workflows

PIR Items can have workflows. You can create a sequence of PIR item statuses for each PIR Type, from an initial status to an end status. 

PIR Item External ID

Once you add an External ID to the PIR Item,  becomes clickable.

Clicking this button displays the ‘Set Entity URL’ dialog, paste a link to the relevant ServiceNow or defect management application record, and click .

Once saved, you can open the record link in a new browser tab by clicking .