Skip to main content
Planview Customer Success Center

Customer Care

Planview Customer Care has moved to Salesforce Service Cloud!
 
Read the Planview Customer Community Guide here for information about the migration and using Service Cloud.

Alongside our excellent products, Planview provides Customer Care services to help you fully realize the value of your Planview investment. Our highly skilled and tenured consultants are ready to respond to and resolve your application issues quickly, so you can return to productive work. With more than 20 years of experience, we provide an unmatched commitment to customer success with measured high levels of customer satisfaction.

For a detailed description of our support services, please click on the following description of support services in your preferred language:


Before contacting Customer Care try searching the Customer Success Center for your question. Here are some search tips to help with your search.

If you can't find what you need, then use the links below to get support for your particular products.

logo-standard-planview-enterprise-one-dark.jpg

Planview Enterprise One administrators can click here to access the Customer Care Portal to submit a ticket (login required). If you are not an administrator please contact your company's Planview Enterprise One administrator.  Also note that there are 2 levels of Customer Care for Planview Enterprise One.

Planview_Enterprise_logo_black_RGB.png

Planview Enterprise administrators can click here to access the Customer Care Portal to submit a ticket (login required). If you are not an administrator please contact your company's Planview Enterprise administrator.  Also note that there are 2 levels of Customer Care for Planview Enterprise. 

Troux_logo_black_RGB.png

 

Troux administrators can click here to access the Customer Care Portal to submit a ticket (login required).  If you are not an administrator please contact your company's Troux administrator.

logo-standard-planview-ppm-pro-dark.jpg

PPM Pro (formerly Innotas) administrators can click here to access the Customer Care Portal to submit a ticket (login required).  If you are not an administrator please contact your company's Innotas administrator.

Projectplace_by_Planview_logo_left_black_RGB.jpg There are several ways to access Projectplace customer support. Click here to see helpful information and to contact support.
leankitlogo.png LeanKit help and support can be accessed by clicking here.

Planview Customer Care Centers

U.S. Planview Enterprise, Enterprise One, Troux and PPM Pro Customer Care
Hours of Operation (Includes APAC Regional Coverage): 
Sunday, 5 PM to 1 AM Central Time
Monday - Thursday, 7 AM - 1 AM Central Time
Friday, 7 AM - 7 PM Central Time
Tel: (512) 346-8460
Fax: (512) 346-9180
Email: customercare@planview.com 

 

Leankit by Planview Customer Care

 

Contact Support via Web-to-Case

Phone*:

Americas: +1-844-LEANKIT (+1-844-532-6548) 
EMEA & Asia: +44 845 055 9240

*Voicemail transcription to case

European Planview Enterprise/Enterprise One Customer Care
Hours of Operation:
Monday - Friday, 8:00 - 18:00 Central European Time
Tel: +49-721-9597-262
Fax: +49-721-9597-222
Email: customercare@planview.eu

Other Support

Success Center Support
Email: successcenter@planview.com

 

For our office locations, please visit the Planview.com Contact page.

 

Customer Care Support Hours by Product Line and Region

 

 

US/APAC Hours (Central Time UTC -6:00)

Contact via:

EMEA Hours (Central European Time UTC +1:00)

Contact via:

 
 

Planview Enterprise / Planview Enterprise One - Portfolio and Resource Management (PRM)

Sunday, 5pm to 1 am

Case, Phone, Email

Multi-Lingual Support

Case, Phone, Email

 

Monday thru Thursday, 7 am to 1am

Monday thru Friday, 08:00 to 18:00 pm

 

Friday, 7 am to 7 pm

 

 

Troux / Planview Enterprise One - Capability and Technology Management (CTM)

Monday thru Friday, 5:30 am to 12 am

Case, Phone, Email

Monday thru Friday, 09:30 to 17:30

Case, Phone, Email

 

Innotas/PPM Pro

Sunday, 4pm to 12 am

Case, Phone, Email

Monday thru Friday, 09:00 to 17:00

Case

 

Monday thru Thursday, 7 am to 12 am

 

Friday, 7 am to 7 pm

 

Projectplace

Sunday, 4pm to 12 am

Case

Multi-Lingual Support

Case, Email, Phone, Chat

 

Monday thru Thursday, 10 am to 12 am

Monday thru Friday, 09:00  to 17:00

 

Friday, 10 am to 7 pm

 

 

LeanKit

Monday thru Friday, 5 am to 6 pm

Case, Phone, Email

None

Case, Phone, Email

 

Cases submitted by SaaS Customers will first be responded to by the primary region and then responded to by the alternate region.