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Planview Customer Success Center

Customer Care

Planview Customer Care is moving to Salesforce Service Cloud!
 
In our continuing effort to provide a world-class Customer Care experience around the world, we will be transitioning from Parature to the Salesforce Service Cloud Community platform in early May, 2018. This new platform will allow you to easily engage Planview via a streamlined case submission process, run your own case reports, manage your own contacts and access ALL of your Planview cases in one place.
 
Please click here for details and answers to all of your questions.

 

Read the Planview Customer Community Guide here for information about the migration and using Service Cloud.

Alongside our excellent products, Planview provides Customer Care services to help you fully realize the value of your Planview investment. Our highly skilled and tenured consultants are ready to respond to and resolve your application issues quickly, so you can return to productive work. With more than 20 years of experience, we provide an unmatched commitment to customer success with measured high levels of customer satisfaction.

Before contacting Customer Care try searching the Customer Success Center for your question. Here are some search tips to help with your search.

If you can't find what you need, then use the links below to get support for your particular products.

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Planview Enterprise One administrators can click here to access the Customer Care Portal to submit a ticket (login required). If you are not an administrator please contact your company's Planview Enterprise One administrator.  Also note that there are 2 levels of Customer Care for Planview Enterprise One.

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Planview Enterprise administrators can click here to access the Customer Care Portal to submit a ticket (login required). If you are not an administrator please contact your company's Planview Enterprise administrator.  Also note that there are 2 levels of Customer Care for Planview Enterprise. 

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Troux administrators can click here to access the Customer Care Portal to submit a ticket (login required).  If you are not an administrator please contact your company's Troux administrator.

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PPM Pro (formerly Innotas) administrators can click here to access the Customer Care Portal to submit a ticket (login required).  If you are not an administrator please contact your company's Innotas administrator.

Projectplace_by_Planview_logo_left_black_RGB.jpg There are several ways to access Projectplace customer support. Click here to see helpful information and to contact support.
leankitlogo.png LeanKit help and support can be accessed by clicking here.

Planview Customer Care Centers

U.S. Planview Customer Care
Hours of Operation: 
Sunday, 5 PM to 1 AM Central Time
Monday - Thursday, 7 AM - 1 AM Central Time
Friday, 7 AM - 7 PM Central Time
Tel: (512) 346-8460
Fax: (512) 346-9180
Email: customercare@planview.com

European Customer Care
Hours of Operation:
Monday - Friday, 8:00 - 18:00 Central European Time
Tel: +49-721-9597-262
Fax: +49-721-9597-222
Email: customercare@planview.eu

Other Support

Success Center Support
Email: successcenter@planview.com

 

For our office locations, please visit the Planview.com Contact page.

 

Customer Care Support Hours by Product Line and Region

 

 

US/APAC Hours (Central Time UTC -6:00)

Contact via:

EMEA Hours (Central European Time UTC +1:00)

Contact via:

 
 

Planview Enterprise / Planview Enterprise One - Portfolio and Resource Management (PRM)

Sunday, 5pm to 1 am

Case, Phone, Email

Multi-Lingual Support

Case, Phone, Email

 

Monday thru Thursday, 7 am to 1am

Monday thru Friday, 08:00 to 18:00 pm

 

Friday, 7 am to 7 pm

 

 

Troux / Planview Enterprise One - Capability and Technology Management (CTM)

Monday thru Friday, 5:30 am to 12 am

Case, Phone, Email

Monday thru Friday, 09:30 to 17:30

Case, Phone, Email

 

Innotas/PPM Pro

Sunday, 4pm to 12 am

Case, Phone, Email

Monday thru Friday, 09:00 to 17:00

Case

 

Monday thru Thursday, 7 am to 12 am

 

Friday, 7 am to 7 pm

 

Projectplace

Sunday, 4pm to 12 am

Case

Multi-Lingual Support

Case, Email, Phone, Chat

 

Monday thru Thursday, 10 am to 12 am

Monday thru Friday, 09:00  to 17:00

 

Friday, 10 am to 7 pm

 

 

LeanKit

Monday thru Friday, 5 am to 5 pm

Case, Phone, Email

None

Case, Phone, Email

 

Cases submitted by SaaS Customers will first be responded to by the primary region and then responded to by the alternate region.