Customer Care
Planview Customer Care has moved to Salesforce Service Cloud!
Read the Planview Customer Community Guide here for information about the migration and using Service Cloud.
Alongside our excellent products, Planview provides Customer Care services to help you fully realize the value of your Planview investment. Our highly skilled and tenured consultants are ready to respond to and resolve your application issues quickly, so you can return to productive work. With more than 20 years of experience, we provide an unmatched commitment to customer success with measured high levels of customer satisfaction.
For a detailed description of our support services, please click on the following description of support services in your preferred language:
- Planview Customer Care – Description of Support Services 2018_rev_c.pdf (English)
- Planview Customer Care – Description of Support Services 2018_FR.PDF (French)
- Planview Customer Care – Description of Support Services 2018_DE.PDF (German)
- Planview Customer Care – Description of Support Services 2018_ES.PDF (Spanish)
- Planview Customer Care – Description of Support Services 2018_IT.PDF (Italian)
Before contacting Customer Care try searching the Customer Success Center for your question. Here are some search tips to help with your search.
If you can't find what you need, then use the links below to get support for your particular products.
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Planview Enterprise One administrators can click here to access the Customer Care Portal to submit a ticket (login required). If you are not an administrator please contact your company's Planview Enterprise One administrator. Also note that there are 2 levels of Customer Care for Planview Enterprise One. |
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Planview Enterprise administrators can click here to access the Customer Care Portal to submit a ticket (login required). If you are not an administrator please contact your company's Planview Enterprise administrator. Also note that there are 2 levels of Customer Care for Planview Enterprise. |
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Troux administrators can click here to access the Customer Care Portal to submit a ticket (login required). If you are not an administrator please contact your company's Troux administrator. |
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PPM Pro (formerly Innotas) administrators can click here to access the Customer Care Portal to submit a ticket (login required). If you are not an administrator please contact your company's Innotas administrator. |
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There are several ways to access Projectplace customer support. Click here to see helpful information and to contact support. |
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LeanKit help and support can be accessed by clicking here. |
Planview Customer Care CentersPlanview Customer Care for Enterprise One, Projectplace and PPM Pro in the US will be closed on Thursday and Friday, November 22nd and 23rd, for the Thanksgiving Holiday. Planview Customer Care for Leankit in the US will be closed on Wednesday, Thursday and Friday, November 21st, 22nd and 23rd, for the Thanksgiving Holiday. APAC Customer Care will be closed on Thursday and Friday, November 22nd and 23rd, for the Thanksgiving Holiday. Cases submitted to Customer Care after 7 pm Central on Wednesday, November 21st, will be dispatched upon our return on Sunday, November 25th, after 5 pm Central. Urgent/Critical Cases will be dispatched by the EMEA Team between 1 am Central and 10 am Central during the Holiday Please note that Cloud Operations will be actively monitoring all SaaS Services during the holiday and will respond to any outage notifications. |
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U.S. Planview Enterprise, Enterprise One, Troux and PPM Pro Customer Care
Leankit by Planview Customer Care
Contact Support via Web-to-Case Phone*: Americas: +1-844-LEANKIT (+1-844-532-6548) *Voicemail transcription to case |
European Planview Enterprise/Enterprise One Customer Care |
Other Support |
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Success Center Support |
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For our office locations, please visit the Planview.com Contact page. |
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Customer Care Support Hours by Product Line and Region |
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US/APAC Hours (Central Time UTC -6:00) |
Contact via: |
EMEA Hours (Central European Time UTC +1:00) |
Contact via: |
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Planview Enterprise / Planview Enterprise One - Portfolio and Resource Management (PRM) |
Sunday, 5pm to 1 am |
Case, Phone, Email |
Multi-Lingual Support |
Case, Phone, Email |
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Monday thru Thursday, 7 am to 1am |
Monday thru Friday, 08:00 to 18:00 pm |
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Friday, 7 am to 7 pm |
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Troux / Planview Enterprise One - Capability and Technology Management (CTM) |
Monday thru Friday, 5:30 am to 12 am |
Case, Phone, Email |
Monday thru Friday, 09:30 to 17:30 |
Case, Phone, Email |
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Innotas/PPM Pro |
Sunday, 4pm to 12 am |
Case, Phone, Email |
Monday thru Friday, 09:00 to 17:00 |
Case |
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Monday thru Thursday, 7 am to 12 am |
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Friday, 7 am to 7 pm |
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Projectplace |
Sunday, 4pm to 12 am |
Case |
Multi-Lingual Support |
Case, Email, Phone, Chat |
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Monday thru Thursday, 10 am to 12 am |
Monday thru Friday, 09:00 to 17:00 |
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Friday, 10 am to 7 pm |
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LeanKit |
Monday thru Friday, 5 am to 6 pm |
Case, Phone, Email |
None |
Case, Phone, Email |
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Cases submitted by SaaS Customers will first be responded to by the primary region and then responded to by the alternate region. |
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