Implementing capacity planning enables organizations to remain flexible and respond rapidly to changing priorities. Using robust investment, demand, and capacity data, managers can make iterative planning decisions about which investments to prioritize based on their capacity targets. Portfolio and resource managers can analyze and evaluate active and pipeline investments on a continuous basis, revisit assumptions, and make trade-off decisions to optimize their resources and costs. In Planview Portfolios, capacity planning is typically performed in tandem with Prioritization and Scenario Analysis.
Capacity planning process flow
Process Step | Description |
Create a scenario |
Creating investment and capacity planning scenarios allows you to model different investment decisions and various approaches to balancing investment demand with capacity. Creating a shared scenario allows you and others who have access to the relevant portfolio to work in a what-if environment until a particular scenario is ready to be published and shared as your organization's investment plan. When working in a shared environment, you and other users review the same proposed investment plan so that each of you can examine and update those portions that affect your respective areas. A Planning portfolio can also include user-defined scenarios created to model and evaluate different investment decisions and approaches to balancing capacity with demand in a what-if environment. Data in those scenarios can be modified without affecting the corresponding data in the portfolio's relevant financial plan as changes are made. For more information: |
Set and maintain portfolio targets/budget and capacity |
Analysis of investments is achieved by comparing what’s available—capacity (which can be in the form of resource capacity or a financial budget)—versus demand (derived by the forecast of work in the portfolio). To carry out and understand portfolio investment planning, it's essential that an accurate recording of your target budget and resource capacity is captured. The detail of the summarized capacity totals can be drilled into via the Financial Planning Detail screens associated with each capacity entity. Capacity budgets and targets can also be managed from within a Planning portfolio. The Capacity Portfolio Manager shows a summarized capacity total broken down by the capacity slicer in the portfolio definition. For more information: |
Rank and prioritize investments |
Investment and Capacity Planning provides a mechanism to compile all investments (accepted, in-flight, and potential investments) and carry out an assessment and approval in the context of the whole portfolio. The Rank view within Investment and Capacity Planning provides the ability to sort the list of investments based on subjective or qualitative scoring and prioritization criteria to prioritize investments within the portfolio. This ranking is then used in subsequent screens in Investment and Capacity Planning as sorting criteria. Investments can be ranked automatically based on criteria and/or manually by the users of each scenario. Investments are displayed in ranked order within a scenario. If no ranking has been applied, investments are displayed alphabetically. If a scenario includes both ranked and unranked investments, unranked investments will display at the top in alphabetical order, and the ranked investments will display below in ascending order of their ranking.
Planning Manager tile – ranking investments
Planning Manager tile's Rank view – rank investments automatically
For more information: |
Analyze against portfolio target |
The objective of this step is to confirm the approval of investments within the portfolio targets/constraints of costs and resource capacity. The Analyze view provides the ability to approve investments by moving them above the line (accepted) and seeing the impact on overall budgetary constraints and capacity. Any changes to the Investment Approval Status and Internal Priority in the Investment and Capacity screens are "what-if" changes and are not confirmed until the scenario is published to execution. To analyze investments "above and below the line":
Planning Manager tile – analyzing investments
For more information: |
Shift investment dates and durations |
The Shift view provides visibility of where demand exceeds capacity by period, as well as the ability to shift investments to fit within available capacity. After portfolio investments have been ranked and analyzed, date ranges of approved and conditionally-approved investments are further evaluated. Constraint limitations on specific resource types may be resolved by shifting investment dates, and investments below the line may be approved.
Planning Manager tile – shifting investments
Planning Manager – shift highlighting bottom tray details
Planning Manager tile – shift highlighting bottom tray details
For more information: |
Balance against capacity |
The objective of this step is to identify resource capacity/demand issues or cost time-phasing issues and to smooth demand across time to plan to deliver the programs within the capacity and time-phased budget targets. The Balance view allows you to look at investments that have been accepted in the scenario, and the time-profiled impact of those investments against the capacity and budget targets. To balance investments:
Note: it's important to not accidentally model what-if decisions on the Shared Scenario. What-if modeling should be done on user-created scenarios and published to the shared scenario when you are ready to commit to the plan.
Planning Manager tile – balancing investments
For more information: |
Baseline portfolio |
The purpose of this step is to capture a portfolio baseline in order to create a snapshot of the investment decisions and investments as of the end of the investment planning cycle. As the investment portfolio evolves and the program landscape continues to change, new programs arrive, or planned programs fluctuate in risk, forecasted cost or strategic alignment, a continuous reassessment of investment decisions and priorities will force amendments to the investment planning portfolio. This working version can then be compared against the baseline and variances analyzed. After creating versions, it's important to assign the correct Working Version or Comparison Version tags to see their respective values in column sets. See Managing Investment and Capacity Planning Scenarios for more information. The Planned Investments comparison view highlights financial differences between the working version and the comparison version. The top tray compares financial data differences based on the selected column set. The bottom tray compares investment approval status and rank order.
Planning Manager tile – Planned Investments pivot view
The Approval Decisions view compares Investment Approval statuses for multiple scenarios. Selection of scenarios is made in the Investment and Capacity Planning screen's preferences. If no scenarios are selected, this screen compares all scenarios. Investments are displayed in the same way as the bottom tray of the Planned Investments comparison view—by Above the Line, Trade-off, and Below the Line.
Planning Manager tile – Approval Decisions pivot view
For more information: |
Compare scenarios |
By comparing multiple scenarios, you and other users who have access to a relevant portfolio can work in a what-if environment until a particular scenario is ready to be published and shared as your organization's investment plan. Data in those scenarios can be modified without affecting the corresponding data in the portfolio's relevant financial plan as changes are made. If there are multiple scenarios within a Planning portfolio, designate your Working scenario, then compare Planned Investments or compare Approval Decisions to display information to help you identify differences relevant to the financial data, investment approval status, ranking values of investments, and trade-off of approval decisions. |
Publish portfolio decisions and adjustments |
The purpose of this step is to publish the investment approval decisions that were made to the scenario during the ranking, analyzing, shifting, and balancing of investments versus organizational capacity. Based on the above-the-line (accepted) and below-the-line decisions made during this investment planning process, the Investment Approval Status values are updated accordingly—all accepted programs will be changed to an Investment Approval Status of Accepted. Investment Approval decisions made in a scenario are "what-if" and not visible and live until the publishing process is completed.
Note: in addition to investment approval decisions, any amendments to demand data of investments or the capacity/budget targets within the (non-shared) scenario will also be published live and update the financial planning detail screens accordingly for the investments and/or capacity in question.
Planning Manager tile – publish from the shared scenario
Planning Manager tile – publish from scenarios created by users (non-shared)
For more information: |
Close investment |
The purpose of this step is to change the status of refused programs to Closed. If the program was in progress, any projects allocated to the program would need to be closed as well to prevent accumulation of additional time and costs. This step can be executed as part of a lifecycle process or completed manually. For more information: |
Planning Portfolio – Planning Manager – Rank and Analyze Pivot Views | Tile |
In the Planning Portfolio – Investment and Capacity Planning View, use the Planning Manager Tile to view investments and make decisions based on portfolio financial targets and capacity targets.
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PLN01 – Investment Planning Demand vs. Portfolio Targets | Analytic |
This analytic summarizes data in an investment planning portfolio scenario by providing a time-phased view of the portfolio demand and targets. Portfolio demand is compared to the capacity of resources or funds required to deliver the portfolio, or to the benefits/revenue the portfolio must deliver. This analytic supports project, strategy, and product-based portfolios. |
STR32 – Strategic Portfolio Financial Performance | Analytic |
This report compares versions of the strategic program and summarized portfolio financial plan data, with effort represented as FTEs, days, and hours, and financials as cost, benefits, and revenue. The report includes a burndown chart for the portfolio and each initiative. You can run the report against each level in the strategy structure. |
WRK32 – Project/Work Portfolio Financial Burndown Comparison | Analytic |
This report compares versions of project and work portfolio financial plan data, with effort represented as FTEs, days, and hours, and financials as cost, benefits, and revenue. The report includes the following:
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STR33 – Strategic Initiative Pipeline Matrix | Analytic |
This report can select cost, revenue, or benefit-based measures from the financial planning data to drive bubble size and visualize the pipeline of strategic initiatives. You can configure the report to run against each level in the strategy structure. |
WRK33 – Project Cost or Revenue/Benefit Bubble | Analytic |
This report can select cost, revenue, or benefits-based measures from the financial planning data to drive bubble size. |
RES03 – Resource Portfolio Supply and Demand | Analytic |
This analytic provides an organizational view of resource capacity versus demand. Demand is based on requirements, reserves, and allocations in project schedules, and data can be pivoted by different resource dimensions. This analytic allows you to identify teams or resources that are under- or over-utilized, and improve project delivery estimations based on available capacity. |
Configurable Analyze Tiles | Tile |
The configurable Analyze tile allows you to create custom chart tiles, table tiles, Power BI tiles, and visual tiles. Administrators can create shared configurable chart and table tiles, and control who has access to the Analyze tile. |
Planning Portfolio – Planning Manager – Shift and Balance Pivot Views | Tile |
In the Planning Portfolio – Investment and Capacity Planning View, use the Planning Manager Tile to view current and pipeline investments and make decisions based on portfolio financial targets and capacity targets.
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PLN01 – Investment Planning Demand vs. Portfolio Targets | Analytic |
This analytic summarizes data in an investment planning portfolio scenario by providing a time-phased view of the portfolio demand and targets. Portfolio demand is compared to the capacity of resources or funds required to deliver the portfolio, or to the benefits/revenue the portfolio must deliver. This analytic supports project, strategy, and product-based portfolios. |
PLN32 – Planning Portfolio Financial Burndown Comparison | Analytic |
This planning portfolio report creates a time-phased financial burndown chart of the whole planning portfolio or each individual project, allowing you to track actual burn and forecast burn to ensure that spend, effort, revenue, or benefits are in line with projections. This report compares versions of the financial plan with effort represented as FTEs, days, or hours, and financials as cost, benefits, or revenue. |
Configurable Analyze Tiles | Tile |
The configurable Analyze tile allows you to create custom chart tiles, table tiles, Power BI tiles, and visual tiles. Administrators can create shared configurable chart and table tiles, and control who has access to the Analyze tile. |
Resource Management and Assignment Portfolio Screen | Screen |
The Resource Management and Assignment Portfolio screen provides a graphic view of planned versus actual effort. You can filter by entity type or use the ‘Group By’ attribute to see a resource team. Standard activities decrement from capacity then allocations, reserves, and actuals. |
RES03 – Resource Portfolio Supply and Demand | Analytic |
This analytic provides an organizational view of resource capacity versus demand. Demand is based on requirements, reserves, and allocations in project schedules, and data can be pivoted by different resource dimensions. This analytic allows you to identify teams or resources that are under- or over-utilized, and improve project delivery estimations based on available capacity. |
WRK29 – Resource Utilization | Analytic |
This report displays the capacity and utilization of resources assigned to a portfolio or project. Demand is based on requirements, reserves, and allocations in project schedules, and data can be pivoted by different resource dimensions. Out-of-portfolio demand (assignments to work and standard activities not included in the portfolio or project) can also be displayed. This report allows you to identify over- and under-utilized teams or resources and better predict project delivery dates based on the alignment of supply to demand. |
Planning Portfolio – Planning Manager – Shift and Balance Pivot Views | Tile |
In the Planning Portfolio – Investment and Capacity Planning View, use the Planning Manager Tile to view current and pipeline investments and make decisions based on portfolio financial targets and capacity targets.
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Configurable Analyze Tiles | Tile |
The configurable Analyze tile allows you to create custom chart tiles, table tiles, Power BI tiles, and visual tiles. Administrators can create shared configurable chart and table tiles, and control who has access to the Analyze tile. |
Resource Management and Assignment Portfolio Screen | Screen |
The Resource Management and Assignment Portfolio screen provides a graphic view of planned versus actual effort. You can filter by entity type or use the ‘Group By’ attribute to see a resource team. Standard activities decrement from capacity then allocations, reserves, and actuals. |
Capacity planning process flow
Process Step | Description |
Set capacity targets by enabling resource groups/role/resource |
Resourcing groups are configured by the administrator and are available to resource managers designated for those groups. For example, there may be a resource group configured that is R&D specific, but would exclude other groups such as Finance as that group is not relevant to the work being considered. Once the groups are configured, navigate to Capacity Planning to view groups you have access to by selecting All Groups. Select a specific group to get an in-depth view of resource availability and capacity.
View all groups or a specific group
For more information: |
Monitor projects |
On the Capacity Planning page, bar charts display requests and assignments. The line chart displays the capacity of your resources. Below the charts, the heatmap represents resource demand and capacity. The heatmap threshold settings are configured by your administrator. In the Demand table, open the projects to see how resources are distributed over time. For more information: |
Analyze capacity against demand |
On the Capacity Planning page, use the top drop-down to toggle to Requested Demand Vs Availability to review open requests and remaining availability, or Demand Vs Capacity to see the full capacity of resources including already assigned work. Under Resources, use the dropdown to change the view to Resources, Users Only, or Job Titles. Make changes to the requested amounts as needed. If your resources are fully booked or you want to use resources from other groups, click the Filter icon to see resources in the Group or Sub Group to view additional resources. You can also filter by skills to quickly see which relevant resources are available, and assign them to the Project(s). Use Resource Planning Units to display work in FTEs, Hours, or Person Days. Change the calendar based on the project and planning length desired.
Change view options on the capacity planning
Use the Discussions feature to discuss requests and staffing request levels with the Project Manager. For more information: |
Shift project dates and durations |
From Project Details, durations and project dates may be adjusted. All project assignments and staffing requests in the project can be adjusted together using the Shift Dates button that appears in the Project Assignment and Staffing Request panels. This is especially useful when changing the Project's start date as it will shift all Project Assignments and Staffing Requests relative to the new start date.
Shift dates
For more information: |
There are several standard resource load and utilization reports in the report library. These can be run with specific filters to see the appropriate resourcing information. See the Resource Utilization Report for more information.
Additional reports and dashboards can be created by the administrator and shared with the organization and appropriate team members.
The lack of necessary skillsets to deliver the required outcomes is a common problem among teams, especially with specific skillsets that are in high demand. Compare the skillsets that are required for the project against those your teams currently possess, and rather than sharing resources across teams, keep your teams fully dedicated to optimizing work execution that delivers value. Build out a dedicated team comprised of those with the skillsets in highest demand for the work you are committing to within your planning cycle.
Continuously re-evaluate the needs of the organization and its projects, and regularly alter teams to meet those needs and facilitate newly modernized processes. Walk through a variety of project scenarios to identify ways your teams should be altered to better support new systems; smaller, dedicated, product-centric teams adapt to changing and uncontrollable variables more easily, and can act to increase product line capacity as needed.
Avoid multi-teaming where shared resources work on projects across teams. Multi-teaming links the fate of otherwise independent projects together—if one project stalls, all of them can be put at risk. Give teams the autonomy to pull from prioritized backlogs when a project, feature, or deliverable stalls, or when the team determines that work must be abandoned, so teams can deliver value.
Create different resource and portfolio scenarios based on resource utilization, capacity, and funding to compare against benefits, risks, and ROI. Model reallocation of teams, groups, and associated funding across the portfolio to understand the impact of unplanned work and balance trade-offs; create and compare scenarios to evaluate alternative staffing and funding approaches to achieve the portfolio objectives.
While resources are assigned and work is underway, it’s important to have real-time visibility into the resource workload so you’re able to plan for future projects. This will help you accurately forecast resource demand and account for future resource needs, including hiring decisions and future resource gaps.
When ascertaining resource capacity and forecasting velocity, avoid counting open roles that you intend to hire as available resources—new hires may not have the right skillsets, and it takes time to obtain the product knowledge necessary to keep up with the pace of the team. If the capacity doesn’t already exist somewhere within the organization, only commit to what can be delivered without it, and have new teams discuss what capacity means to them in a specific planning cycle versus trying to fill an arbitrary capacity percentage.
Take into consideration during quarterly planning that you’ll experience unforeseen issues, interruptions, and interdependencies that may threaten deadlines and potentially derail projects. Alleviate the potential for disruption by streamlining governance, removing process-heavy procedures, and giving autonomy to teams with specific parameters (like cost thresholds and strategic alignment) in terms of what they have the power to approve without further oversight.
Having access to consistent and reliable reporting means that leadership can make better-informed decisions when planning, prioritizing, and reprioritizing initiatives. Reports can provide quick real-time visualization to help with planning and prioritization, quickly identifying and calling attention to staffing issues that require resolution.
Calculate which projects to prioritize by dividing the project’s estimated cost of delay by its duration. This prioritization process, referred to as Weighted Shortest Job First (WSJF) prioritizes projects with the most value to be gained in the least amount of time. The cost of delay can be understood in terms of financial cost, value to the customer, time sensitivity, risk reduction for future projects, and enablement for new opportunities.
Break initiatives into Minimal Viable Products (MVPs) and Minimum Business Increments (MBIs) during the intake process to ensure your teams are working in manageable small batches. This helps to ensure the right amount of people are working on a given project at one time, and ensures teams honor the WIP limits while delivering value. Teams should collaborate to help finish existing tasks in the batch before taking on new work.
Control your work intake process to ensure you are properly utilizing your teams’ capacity. Limit Work In Progress (WIP), create visibility into the project backlog, properly estimate and sequence work, and have resources pull work from the backlog when ready so you can set your teams up for success and ensure they are working on the right number of projects at a given time.
Assess and prioritize investments before the approval of your portfolio plan.
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