Customer Care

Planview support

Planview's Customer Care services are here to help you fully realize the value of your Planview investment. Our support staff are ready to respond to and resolve your application issues quickly, so you can return to productive work.

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Support portals

Support resources

Support packages

Support package Support access Included services Cost
Standard 24/5 portal and email case support Planview Customer Success Center
University of Planview standard e-learning courses
Planview Customer Community
Included with software
Premium Expedited support with faster response times
Priority case management
Five hours of Planned Professional Services (RAS) hours per quarter
Monthly case review with assigned support engineer
Sandbox environment
+ all Standard plan services
Contact for pricing
Premium Plus Highest priority response
24/7 critical case phone support
Dedicated level 2 support team of senior product experts
Up to 10 hours of Planned Professional Services hours per quarter
Dedicated Technical Account Manager
Sandbox environment
+ all Premium plan services
Contact for pricing

Premium support benefits

Expedited support experience
Accelerate case resolution and minimize disruptions with case prioritization and a private VIP phone number
Mitigate risk
Monthly case reviews with our support engineers ensures issues are being proactively addressed
Expert guidance
Many options for help along the way, such as consulting from our Professional Services team and guidance from senior level technical support
Add value
Our expertise and familiarity with your environment enables us to support your success effectively, so you can maximize the value of your Planview investment

Technical account management

Designed for our valued Premium and Premium Plus customers, the TAM program offers a dedicated partner with a deep understanding of your unique business use cases and processes. Our expert will handle technical inquiries, proactive monitoring, and risk management to ensure your operations run smoothly and efficiently.

Learn more
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Additional resources