Maximize the Value of Your Planview Investment
Planview’s Premium Support packages can help you maximize the value of your Planview investment. Two distinct Premium support packages are available beyond our Standard offering to meet the needs of your dynamic business.
Premium Support Package – Premium members are assigned a Support Engineer to conduct monthly case status reviews, and ensure any issues that may arise are addressed. They will become familiar with your specific Planview environments, provide insights, and serve as an advocate for high-priority issues.
Members will also benefit from the expertise of Planview's Professional Services team with quarterly consulting hours, and prioritized case submissions. In addition, Premium members will receive priority routing throughout the support ticket lifecycle—from initial triage, escalation to development teams, to the scheduling of fix deployments.
Access to one instance of each Sandbox to test and stage releases prior to production go-live is also included within this support package. Your Sandbox is a replica of your production application installed in a separate environment. It includes all data and can be used without compromising the data and stability of your active production environment as you test new features, build configurations, and conduct training.
Premium Plus Support Package – Premium Plus members enjoy the benefits of Premium attributes, with additional services to optimally support your success most effectively.
Technical Account Manager (TAM) services provide a unique opportunity to combine Planview's expertise with your specific environment. Along with highest priority case handling, all support cases are also handled by a group of selected senior Level 2 Support resources to accelerate resolution.
Members also benefit from an increase in quarterly consulting hours, and a private, VIP phone number provided only to Premium Plus members for direct access to Planview on critical cases.
Use the info sheet below to explore these offerings in more detail.