FAQs
General
How does Viz collect data from my tools?
How does Viz connect to tools?
How does Viz handle fast-moving artifacts?
How does Viz handle field updates?
How does Viz use Little's Law?
How do I access enhanced Favorites?
How do I access Viz training?
How do I set a personalized Home Page?
How do I set up SSO for Viz?
How do I use the Flow Item Analyzer?
Planview Viz Security FAQ
What are Flow Metrics?
What are the differences between Flow Metrics 1.0 and 1.1?
What are the implications of change detection not running for a period of time?
What data is processed in Viz's cloud?
What do I need to know about descoped artifacts in Viz?
What is the Reprocessing Indicator?
What should I know about the Navigator?
What should I know about the new navigation experience?
When does Viz record changes to an artifact’s state?
When does Viz record Flow Time for new artifacts that are already in progress?
Which URLs should be allowed to access Viz?
Insights
How does Viz determine if a work item is significantly aged?
How do custom filters work in Viz?
What is the best way to set up a new field for the Work Alignment insight?
Modeling
Are there scenarios where my metrics might be disrupted?
How are Viz metrics impacted if metadata on an artifact changes in my external tool?
What are Flow States?
What fields are supported for conditional modeling?
What is a Debt?
What is a Flow Item?
What is a Risk?
Why can't I import my artifact modeling?
Why is Viz surfacing my single or multi-select as a text field when setting a condition?
The Agent
Can I run multiple agents concurrently?
How do I prepare my network for the Viz agent?
How do I recover an on-prem agent?
What should I know about the Viz Agent?
Troubleshooting
How can I resolve a 'Request Header or Cookie Too Large' error?
How can I troubleshoot admin notifications?
User Management
How do I create a new Viz user?
How do I set up SSO for my IdP system?
What are some best practices for creating a strong Viz password?
What should we do in cases of a breached account?