Planview Hub provides several methods for troubleshooting your integration — from our easy-to-use Activity screen which outlines errors, past activity, and more to our Support and Usage Reports which can be used to troubleshoot issues with our support team and to help track Hub usage.
Our Configuration History screen contains up to six months of changes that have been made on your general settings or configuration elements (e.g., integrations, models, collections, mappings, etc). Please see the Configuration History page for information on migrating these changes from one Hub instance to another.
On the Activity Screen page, you can learn about:
On the Specific Error Messages page, you can:
On the Support and Usage Reports page, you can:
Our Error Message Appendix provides a complete list of error messages contained in Hub. For information on how to resolve specific errors, please see the Specific Error Messages page, our FAQ, and our Connector Docs (for connector-specific errors).
Our Metrics Dashboard provides information on total artifacts created by Hub and total artifacts updated by Hub, along with a graphical view of the data over time. The dashboard can be used to help troubleshoot Hub downtime.