Innovation Management is the process of engaging a team/community in the processes of Collaborative Discovery to find new value and Collective Decision Making on work to be done.
Collaborative Discovery is the practice of working together to generate new ideas, concepts, opportunities, and solutions. Collaborative Discovery can be done on its own, or in combination with Collective Decision Making. (TeamTap, in particular, enables Collaborative Discovery.)
Collective Decision Making is the practice of aggregating more individuals’ perspectives to arrive at agreement while reducing bias and increasing objectivity and acceptance of the outcome. Collective Decision Making can be done on its own, or in combination with Collaborative Discovery.
- Work Delivery: Provide team members with the right tools to suit their way of working. Project team members can collaborate/get work done in project-specific workspaces while Agile teams can plan and execute using customized Kanban boards.
- Flexible Capacity and Resource Planning: Evolve capacity planning as organizational focus shifts from managing resource utilization to enabling teams to deliver customer value.
- Portfolio Prioritization and Funding: Plan portfolios based on outcomes and benefits and the funding of programs and epics. Realign quicker as priorities shift and funding aligns with sources of value.
- Portfolio Visibility: Measure portfolio progress by capturing the right KPIs to quickly identify the need to pivot, adjust funding/capacity, or pull back.
- Governance: Establish the right level of governance for the work being delivered, whether stage-gates/quarterly check points for programs or lean guardrails for more empowered teams.
- Surface customer insights, observations, and needs.
- Identify and articulate problem areas and opportunities.
- Create new ideas to generate new business value.
- Enable communities of any size/type to collaborate effectively.
- Improve the efficiency of the ideation process.
- Enable user-driven team collaboration without administrative involvement.
- Measure community engagement/activity.
- Improve the efficiency of the selection process.
- Reduce bias and increase objectivity in prioritization and decision making.
- Collaboratively estimate cost, time and revenue for producing new solutions.
- Track idea implementation progress and the pipeline of value created from innovation.
- Improve the likelihood of successful innovation.
Situational Variables for Process Flow
- Sequence order
- Timing of launch, phases, closing
- Participation – who does what
- Visibility – who sees what
- Screen submissions prior to publication
- User tasks or approvals
- Time-bound challenge: set start and end dates
- Micro-challenge or Tap, using TeamTap
- Always-on challenge: no specified end date
- Live challenge: facilitated in person or via web
- External challenge: with non-employees (may require separate Spigit instance)
- Dragon’s Den, Shark Tank, or contest challenge: compete for best idea and pitch to executives
- Hackathon: define problems; suggest and select projects for the event; collaborate, review, and select projects
- You Ask, You Answer Q&A challenge: Crowd submits questions, crowd provides answers
- You Ask, We Answer Q&A challenge: Crowd submits questions, a defined subset of individuals provides answers
- Success stories, proven innovations, best practices, thought starters, creativity how-to
Applications may include, but are not limited to:
- Agile Transformation: PI planning, project identification and scoping, portfolio or backlog prioritization, risk identification and mitigation, OKR or KPI development, epics, visions
- Operations: Cost or process efficiency, continuous or process improvement, design rollouts
- Business Development: growth opportunities/strategies, partnerships, market trends, competitor insights, business models
- Product/service Management: concepts, enhancements, go-to-market plans, implementation plans, marketing and branding
- Customer: voice, insights, feedback, needs, experience.
- Continuous improvement: idea funnel, project prioritization
- Employee: experience and management
- General: Problem identification and solving, funding or project applications
An Innovation effort can be a complex, sequential series of actions around posted ideas, in response to a corporate-approved Challenge Question (challenge). By contrast, it can also be a simple, spontaneous outreach amongst one's peers to solve an immediate problem (Tap). The following Best Practices illustrate opportunities for Collaborative Discovery and Collective Decision Making in an Innovation Management Solution.
Managing Your Innovation Program
Crowdsourcing Program Advocacy: Educate your colleagues and potential challenge sponsors on what crowdsourced innovation is: engaging the people who know your business best—your employees, your suppliers, your partners, and your customers—to collaborate, generate and prioritize new ideas. Secondly, let them know how it can be used, for example, leveraging the power of the crowd or identifying challenge opportunities. Lastly, inform them how to run different types of Innovation Events, i.e., a time-bound vs. Always On challenge, Hackathon, Internal vs. External Challenge, Team Tap.
How to run a Successful Challenge: Running challenges in a continuous cycle is a highly effective way to align individual motivation with organizational goals. Before the challenge begins, identify key goals and obstacles. Formulate the right Challenge Question to pose to your crowd. Select the best Challenge Owners for their roles. Launch the challenge and energize participants. Give participants feedback and conduct transparent idea evaluation. Follow up with challenge results and celebrate wins. Note Lessons Learned for the next challenge.
Build the Right Team for your Innovation Program: It’s crucial to build the right team in order to maximize the effectiveness of the Innovation Program's effort. Clear roles and responsibilities are necessary in order to succeed. Participants, roles, and responsibilities will change over time, particularly as goals are met and new problems and opportunities emerge, but it’s critical that assignments are clear and understood at launch.
Best Practices for Idea Evaluation: Consider the evaluation criteria before you begin reviewing ideas, to determine which Ideas show the most promise and which can be easily put to the side. Determine what characteristics an idea must have in order to move forward to the next stage. Use built-in metrics like star votes, views, comments, or time of last activity to determine which Ideas are in most need of response, which ones are potential winners, and which can easily be taken out of the mix. Be as specific as possible about what you’re looking for when starting a challenge. Establish a strong context and use the challenge description in Spigit Email Notifications to state what your goals are and what factors you’ll need to evaluate Ideas.
Develop Products more Effectively: If there’s one thing Product Teams are not lacking for, it's a constant flow of ideas about how their product should evolve to meet the needs of different constituents. However, without a systematic process, teams can struggle to ensure they're focusing scarce resources on the most impactful validated enhancements that customers and potential customers desire. Empower Product Teams to build better products by managing the flow of product ideas with Spigit,
Long Term Success
- Promoting your Innovation Program: Internal marketing is a powerful tool that can be used to inspire employees and motivate them to become innovators. Introduce Spigit to Your Community. A town hall meeting is a key event for communicating your corporate strategy and innovation goals to your entire community and explain how Spigit is part of realizing that vision. Branding your Innovation Program makes it easier for you to talk about the program and rally participants. Spigit Email Notifications are an internal marketing tool built directly into Spigit that can be used to introduce initiatives, kick off Challenges, motivate participation, and celebrate wins.
- Driving Participation with your Innovation Program: By providing frequent and continuous feedback, maintaining transparency, recognizing contributions, and sustaining long-term engagement with rewards and incentives, you motivate employees to keep contributing and remain active participants in your Innovation Program.
- Leadership in Innovation - Moderators: The Moderator is responsible for managing the day-to-day activity of the Innovation Program, and directing ideas through different stages of evaluation to turn potentially useful ideas into action. Through a four step approach—Discover, Discuss, Evaluate, and Decide—you can better understand how to use Spigit features to motivate participation, drive sustained engagement in your innovation program, and identify and act on the best ideas.
- The Power of No in an Innovation Program: Declining ideas is a necessary part of an Innovation Program, and when done transparently, can provide the fuel for ongoing engagement with the program. If that “no” comes with a thoughtful reasoning as to why the idea won’t be presently acted upon and realized—usually citing a constraint—nine times out of ten the person will accept the outcome. People understand constraints. What they want is a conversation. To be listened to. Often “nos” in an innovation program represent the fitness of the idea to the current environment. As that environment changes, that “no” can easily turn into a “yes.”
Top 10 Tips/Best Practices for Hosting a Challenge
- Find the right sponsor: Someone dedicated to solving an important opportunity and willing to advocate for the challenge and follow through with the ideas.
- Ask the right question: Something that is owned by the sponsor and is aligned with the strategic objectives of the organization.
- Invite the right audience: The more the better. Diversity in thinking is an innovator's best friend.
- Moderate the conversation: Active moderation helps build ideas, connect people to ideas, and keeps the crowd focused on the challenge topic.
- Evaluate the ideas: Subject Matter Experts (SMEs) should evaluate the crowd-nominated ideas, to ensure they meet the sponsor's criteria for success.
- Communicate: A well planned communication campaign drives overall participation and engagement on the desired behaviors and goals.
- Recognize excellence: Provide recognition for participants that go above and beyond with their activity levels and quality of content.
- Monitor the challenge: Check idea graduation rates and participation levels often; which can help determine needed adjustments to graduation criteria and communications.
- Take action: Do something with the selected ideas to build credibility and demonstrate value to all stakeholders.
- Follow up: Let the audience know what's happening with the selected ideas, so it doesn't turn into a black hole suggestion box.
Outputs, Reports, and Analytics
This solution capability is supported by the following outputs, reports, and analytics.
|Type||Associated Outputs, Reports, and Analytics||Description|
|Report||INN01 - Challenge Activity||Contains an overview of each challenge and community that is present within a Spigit instance.*|
|Report||INN02 - Ideas||Contains all idea activity visualizations for each challenge.*|
|Report||INN03 - Idea Activity Breakdown||Displays key idea metrics which each challenge uses to prioritize ideas.*|
|Report||INN04 - Idea Closure Fields||Summary of all idea closure form fields that are configured. Enables a user to list ideas closed per challenge along with corresponding values from that challenge's idea closure form.*|
|Report||INN05 - Idea Closure Fields Numeric||Represents the idea closure fields that contain numeric estimates.*|
|Report||INN06 - Idea Custom Fields||Provides an out-of-the-box search and filter capability for all idea template custom fields that are in use.*|
|Report||INN07 - Idea Voting Breakdown||Shows which users are prioritizing which ideas.*|
|Report||INN08 - Pairwise||Offers a breakdown of the Pairwise voting feature. Contains a combination of idea and Pairwise voting dimensions including Idea ID, Idea Title, URL, Total Pairwise Up Votes, Total Pairwise Down Votes, Total Pairwise Skip Votes, and the Pairwise Ranking.*|
|Report||INN09 - Review Responses||Provides insights into the breakdown of the review field responses for any review field in the challenge. Shows the breakdown of responses per idea based upon review form fields.*|
|Report||INN10 - Tasks||
Visualization 1 shows the breakdown of individual tasks that are assigned to ideas within the chosen challenge or community. Visualization 2 shows a simple breakdown of reviews and ideas only. Visualization 3 demonstrates the average score obtained for each of the review fields that are present in the challenge, illustrating a high level view of strengths and weaknesses associated with the different quantitative fields in the review formsge
|Report||INN11 - User Activity Challenge||Shows a visualization that represents users that have participated in the challenge.*|
|Report||INN12 - User Custom Fields||Shows the overview of users listed in the Spigit application and all of their user attributes.*|
|Report||INN13 - User Activity / Time||Uses the ideaID and the posting timestamp of the idea to determine activity by users across a temporal filter.|
|Report||INN14 - Idea Key Themes||Leverages Natural Language Processing to cluster ideas using the text contained in their descriptions.|
|Report||INN15 - Sentiment Key Influencers||Shows what influences the overall sentiment score for ideas in the challenge.|
|Report||INN16 - Idea Sentiment Dashboard||Offers deeper insights into a selected idea.|
|Output||INN17 - OData/Power BI Desktop Custom Reports||Data export feature, which provides for the configuration of customized reports via Spigit's OData Connector to Power BI Desktop.|
|Output||INN18 - OData/Tableau Custom Reports||Data export feature, which provides for the configuration of customized reports via Spigit's Tableau Web Connector, using Power BI Desktop.|
|INN19 - Excel Custom Reports||Data export feature, which provides for the configuration of customized Excel Reports via Spigit's Excel Connector and the Excel PivotTables functionality, using Power BI Embedded.|
|Report||INN20 - Dynamic Idea Report||Gives an in-depth snapshot of submitted ideas, including customized idea template fields, and idea engagement metrics (votes, comments, ratings, reviews).**|
|Report||INN21 - Dynamic Review Report||Displays all completed reviews and tasks. Shows the current idea review rating during the Expert Review Phase of the Challenge.**|
|Report||INN22 - Idea Selection Report||Provides all the data needed to consider whether an idea should be moved to Successfully Implemented. Used when conducting the final review of ideas at the end of the challenge, when meeting as a group, to determine final successful ideas. Can be used to facilitate an effective selection meeting.**|
|Report||INN23 - Idea Tracking Report||Shows all ideas closed successfully. Tracks idea details that have been selected for implementation.**|
|Report||INN24 - Ideas Activity Report||Shows all ideas’ graduation criteria fields and how close they are to reaching the threshold set for graduation to the next stage. Used towards the end of a phase to see if any ideas should be manually moved to the next stage.**|
|Report||INN25 - Moderator and Expert Activity Detail Report||Lists the activity of all moderators and experts within a given date range.**|
|Report||INN26 - Private Comments Report||Lists any ideas that have had Private Comments posted by either an Administrator or Moderator.**|
|Report||INN27 - Rapid Report||Provides a holistic picture of the activity around top ideas. Displays Pairwise ranking, idea stats, and review scores. Used to compare ideas and where they were ranked by the crowd and review team.**|
|Report||INN28 - User Task Report||Tracks who has been assigned tasks, which are outstanding, and which have been completed during Expert Review phase.**|
|Report||INN29 - Users with no Activity Report||Lists users who have not taken any action since a given date.**|
*Standard Report in Insights/Power BI.
**Legacy Excel Report. Available but no longer supported as of 4/30/2021.