Request functionality is one way that project work can be initiated in Planview Enterprise. If your organization uses requests, these articles will help you get started. This article applies to Planview Enterprise 14.
This article provides concepts and best practices for dispatching requests into projects, strategies, outcomes, support tickets, etc., as well as associating a request with a project, strategy or outcome. This article applies to Planview Enterprise 14.
This article provides general information about request management, which supports formally asking an organization to consider undertaking some particular entity (such as a product, strategy, work at the primary planning level (PPL), or support ticket).
This article explains how to access the screen that gives you both an overview of the requests in a portfolio and easy access to the details of each request in the portfolio. The article also provides general information about that screen.
This article describes adding a request to formally ask an organization to consider undertaking some particular entity, such as a product or other type of outcome, strategy, work at the primary planning level (PPL), or support ticket.
This article describes associating a request you are dispatching with a strategic entity, work, or product or other type of outcome when you dispatch the request. The article also includes a link to the article that describes automatically associating an item by generating it from a request.
This article provides general information about the tiles that help you determine how many requests within a specific portfolio have a particular status value, how many requests are made by an organization's different Line of Businesses over a period of time, evaluate the dispatching of requests, or display a tally of requests by disposition state.
Request management is the intake point for all work, and an opportunity to assure that the incoming work is well-defined and categorized, and dispatched to the right area(s) for further analysis and/or delivery.
Requests can be used to manage the initiation of new projects, outcomes, or other entities. This course shows how to create, update, dispatch, and generate items from requests and falls under the Requests capability. Use the "Get Started" topic to get up and running fast.